Disability Claims Consultant

Disability Claims Consultant page is loaded## Disability Claims Consultant locations:
Tennessee-Remote time type:
Full time posted on:
Posted Todayjob requisition :
R16424
*
* Job Description:

** We’re actively seeking a talented Long Term Disability Claims Consultant **(LTD) Benefits Consultant
** to play a
** key role in managing our customers’ LTD claims experience
** within the Workforce Benefits organization. This role is based in
** Chattanooga, TN or Omaha, NE**.As an LTD Benefits Consultant, you will be a
** front‑line leader in managing complex LTD claims and customer outcomes**, while helping refine claims processes and system requirements to support empathetic, efficient, and compliant long‑term disability administration.
** How you will make an impact
*** Manage the
** end‑to‑end Long‑Term Disability claims experience**, with a strong focus on customer experience, accurate decision‑making, and timely outcomes.
* Apply deep expertise in
** LTD claims administration**, including eligibility, financial calculations, ongoing claim management, and regulatory compliance.
* Serve as a subject matter expert across the LTD claims lifecycle, supporting resolution of complex claims and escalations.
* Partner with internal stakeholders to
** identify gaps in LTD processes and system functionality
** and help refine requirements that improve claim handling efficiency and customer experience.
* Ensure LTD claims practices are
** thorough, fair, objective, and compliant**, while balancing empathy and consistency.
* Execute claims in alignment with established workflows, policies, and contracts, while recommending practical enhancements to improve usability and effectiveness.
* Demonstrate a strong
** customer‑centric and empathetic mindset**, with sound judgment when navigating sensitive and complex LTD scenarios.
* Coach, mentor, and support team members, including onboarding and ongoing development, to strengthen LTD claims capability.
* Collaborate closely with Compliance/Legal, Intake/Admin, Clinical, Vocational, and Support Services to ensure aligned and compliant LTD outcomes.
* Maintain performance standards related to productivity, quality, prioritization, and timeliness.
* Support change initiatives and continuous improvement efforts that enhance LTD customer experience and operational effectiveness.
** The experience you bring:
*** College degree or equivalent experience preferred
* ** 5+ years of Long‑Term Disability claims experience required
*** Strong customer‑focused communication skills with professional external presence
* Proven analytical, organizational, and time‑management skills
* Detail‑oriented with strong judgment and high integrity
** What makes you stand out:
*** Ability to manage multiple priorities with an agile mindset
* Commitment to continuous learning and staying current on LTD regulatory and industry changes
* Willingness to develop deep expertise in Pacific Life’s LTD claims systems and workflow tools#LI-KB1

You can be who you are.

** Base Pay Range:
** The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.$92,790.00 - $
** Your Benefits Start Day 1
** Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
* Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
* Generous paid time off options including:
Paid Time Off, Holiday Schedules, and Financial Planning Time Off
* Paid Parental Leave as well as an Adoption Assistance Program
* Competitive 401k savings plan with company match and an additional contribution regardless of participation
** You Can Be Who You Are
** We are committed to a…