Lead Customer Service Representative

Overview

As a Customer Service Representative ter Plumbing, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements, exemplifying our code of values by showing respect and courtesy to all customers and employees.

We look for candidates who are self‑motivated, energetic, and enjoy helping people. You should be driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

• Receive incoming calls in a professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail, and personal customer contacts
• Perform other duties as needed, which may include cross‑training in related positions

• Minimum two years of administrative experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Positive attitude
• Team player who can work independently

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Benefits package varies by location