Digital Pathology Field Service Engineer

About The Role

We are looking for a highly skilled and customer-focused Field Service Engineer to support our cutting-edge digital pathology systems in clinical environments. You will partner with healthcare professionals to ensure our equipment operates at peak performance, delivering reliable and accurate results. This role combines technical expertise, problem-solving skills, and exceptional customer service to maintain, install, and troubleshoot advanced medical instrumentation.

This position requires the candidate to be located within the greater metro areas of Jacksonville, FL, Memphis or Nashville, TN, or New Orleans, LA

• Perform Preventive & Corrective Maintenance
• Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware
• Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards
• Installations & Configurations;
  Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS)
• Technical Support & Troubleshooting;
  Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs
• Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues
• Operate with a flexible schedule, including evenings, weekends, and on-call rotations
• Escalate complex or recurring issues through established channels & procedures for swift resolution
• Documentation & Compliance;
  Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems
• Carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law
• Manage company resources - tools, parts, and inventory efficiently
• Adhere to documentation regulatory requirements and established industry quality standards
• Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication

• Education & Experience
• High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred
• 2-3 years of field service or technical support experience in medical devices and laboratory automation
• Technical Skills
• Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN)
• Hands-on experience with robotic systems, laboratory instruments, and service documentation processes
• Core Competencies
• Customer-first mindset; strong analytical and problem-solving skills; ability to work independently and prioritize tasks
• Excellent verbal and written communication; ability to translate technical details for non-technical audiences
• Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement

• Frequent travel (up to 50%), including overnight stays
• Average drive time of 1-4 hours per day; occasional air travel; valid driver's license with acceptable driving record
• Ability to lift/move up to 50 lbs., stand/walk for extended periods, and use standard hand tools
• Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided

• Elective Benefits:
  Programs tailored to your country to best accommodate your lifestyle
• Grow Your Career:
  Leadership and professional development programs and on-demand courses
• Elevate Your Personal Well-Being:
  Financial, physical, and mental well-being programs
• Diversity, Equity & Inclusion:
  Inclusive culture and equitable growth opportunities
• Global Networking:
  Onboarding and connections with new colleagues
• Community & Inclusion:
  Participation in internal communities, volunteering, and sustainability initiatives

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we are committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.