IT Systems Technician – On Site

• Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
• Building client relationships through the use of active listening and empathetic behavior.
• Contributing to a collaborative team environment.
• Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

• 1-2 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study
• Proficient technical skills in the following areas:
• Current experience supporting Microsoft 365 applications
• Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra
• Working knowledge of electronic ticketing systems
• Working knowledge of current Windows OS
• Ability to undergo and pass a background check in accordance with state and federal laws
• Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
• Microsoft 365 and Google Workspace administration
• Remote administration concepts and tools
• Windows-based print servers
• Process/task automation solutions in business or other environments
• Experience with managed services tools from vendors such as Connect Wise, Datto/Kaseya, etc.
• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
• A bachelor's degree in a related area of study

Demonstrates proficiency in IT support with a focus on troubleshooting Tier I and Tier II tickets, while effectively communicating complex technical concepts to clients. Possesses strong relationship-building skills and critical thinking abilities to implement efficient technology resolutions.