Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

Receptionist, Hotel Du Vin – £12.56ph - 30 Hours per week Permanent, Henley-on-Thames

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, enjoy rewarding work, perks and benefits, learn something new and build a career with Hotel Du Vin. You must have a natural hospitality charm and a passion for service, and you will strive to make our guests’ experience the best it can be while handling queries of all shapes and sizes. As receptionist you are the first and last person our guests see, setting the tone for the visit and ensuring everything has gone above and beyond before they leave.

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a supervisory position within Hotel Du Vin – we actively encourage internal development and progression.

We actively encourage internal development and progression at Malmaison; candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after probation.

• Be the face of the hotel by greeting guests and handling queries with high standards of service.
• Ensure that guest experiences are positive from check-in to check-out and exceed expectations where possible.
• Contribute to a welcoming atmosphere and act as a helpful point of contact for guests and team members.

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support your career development.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans covering dental, optical, medical and more from £5 per month.
• Referral schemes that pay up to £1500.
• A professional uniform and opportunities for wellness activities and charity campaigns.
• Wagestream for access to earned wages and budgeting tools.
• Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice 24/7 for you and your family.

• 100% of electricity generated from renewable energy, with most from wind farms.
• Recycling target: at least 70% of hotel waste recycled.
• Chemical-free cleaning systems in bedrooms and public areas; eco-friendly kitchen systems.
• Volunteer to work for sustainable charities two days per year on full pay.

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Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.