Product Support Engineer II

Bio‑Rad’s “Global Product Support Engineers” are responsible for providing support for new and current Life Science instruments and products. The responsibilities of the product support engineer include evaluation of product quality issues, supporting CAPA, improvement of service performance for a given product family, and sustainment activities of the assigned product family. Typical tasks include providing service training, developing and publishing service instructions, supporting new product launches, phone and e‑mail support to field service, problem escalation and resolution, and support for service parts and tools.

Excellent technical writing skills are essential to this position. This role has regular interaction with R&D, Tech Support, Manufacturing, Regulatory, Quality Management, Supply Chain, Field Service and Bio‑Rad Service Subsidiaries.

• Monitor product installation, performance and failure information. Identify product support improvement opportunities. Recommend remedial actions where appropriate.
• Support projects instrument reliability, end of life and quality improvements.
• Support new product development projects and the commercialization of new products.
• Identify product quality improvements, coordinating corrective and preventive action, and continuous improvement with appropriate business leadership, manufacturing, and R&D groups.

• Education:
  
  Bachelor’s degree or equivalent in Electrical Engineering, Bio‑Medical Engineering, Chemistry, Medical Technology Engineering, Computer Science, or another appropriate scientific discipline.
• Work Experience:
  
  2–4 years of experience in technical support, product engineering, or a related field.
• Requires proficiency in resolving moderately complex situations requiring in-depth evaluations, troubleshooting hardware/software/firmware/assays, and experience in new product development in FDA or similar regulated environments.

This position must be based in Hercules, CA and requires the employee to be located within commuting distance of the office.

We offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401(k) plus profit sharing, an employee stock purchase program, an upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

The estimated base salary range for this position is $96,600 to $120,800 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and company performance.

Bio‑Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.