Customer Service Representative

Basic Function

WHO WE ARE:

Pinnacle Premix provides premixing, manufacturing, and distribution of formulated products to every sector of the feed industry. Our Hereford location is locally managed and manufactures premix for feed and pet food.

THE BENEFITS:

Starting pay between $22-25/hr. (dependent on experience)

Weekly pay

• Competitive Medical, Dental, Vision Plan, 401K w/ company match and more!
• Vacation, Sick, Holiday Pay, and more!
• Annual performance bonus opportunities
• Commuting incentives for eligible candidates outside of the immediate area

WHY SHOULD YOU APPLY?

Opportunities for advancement and personal growth

This position will be the first point of contact for the Pinnacle Premix facility located in Hereford, TX. Primary responsibilities include coordinating activities across the sales pipeline to ensure timely completion, assisting in outbound scheduling, and providing general office coordination. This facility operates in a fast-paced, start-up style environment. The position requires a self-starter with strong organization skills, attention to detail, and effective verbal and written communication.

In addition to providing superior service to external visitors and customers, this position will provide administrative support to management.

• Be point of contact for customers and responsive to requests.
• Input customer sales orders and communicate order status, product availability, ship dates, and changes to customers; coordinate with procurement to ensure accurate fulfillment timelines.
• Ensure accurate pricing and sales data entry to maintain order integrity and billing accuracy; collaborate with production scheduling to determine premix readiness.
• Provide sales order confirmations, quality certificates, and maintain forecasting information.
• Handle Hereford internal communications.
• Track and organize vendors and customers.
• Assist with coordination of customer and vendor visits.
• Greet all visitors; ensure that their arrival is properly documented and that the relevant parties are notified. Provide them with the required Personal Protective Equipment and visitor guidelines to uphold food safety and protective safety regulations.
• Communicate with corporate headquarters on customers, vendors, and orders as necessary, including credits and rebills in a timely and accurate manner.
• Resolve customer discrepancies quickly and independently, using de-escalation techniques to ensure a positive and satisfactory outcome.
• Coordinate inbound freight appointments based on warehouse availability.
• Assist with mass customer mailings and promotions
• Assist with customer promo items such as caps, pens, and other freebies.
• Responsible for general office operations including:
  • Answer and route incoming telephone calls.
  • Ensure filing systems are up to date and all relevant documents are scanned and archived.
  • Act as a liaison with QA to maintain compliance documentation and provide Guaranteed Analyses and Certificates of Analysis (COAs) to customers.
  • Coordinate and maintain the appropriate level of inventory for office supplies, brochures, and promotional items.
  • Assist with company protocols and on-site procedures and implementation to employees.
• Perform other duties or special projects as requested by management.

• A high school diploma or GED equivalent is required.
• Bachelor’s degree preferred.
• Minimum of two (2) years of customer service, freight, and/or administrative support experience.
• Knowledge of outbound shipping and scheduling procedures.

• Demonstrated proficiency with Microsoft Office Suite and/or Google Docs (Word, Outlook, Excel, Power Point, and Access).
• Strong oral, written and interpersonal skills.
• Strong organizational skills with attention to detail.
• Self-motivated and able to work independently.
• Self-starter with strong initiative.
• Collaborative team player.
• Adaptable and flexible, able to thrive in a dynamic, start-up style work environment.
• Able to prioritize and multi-task effectively in a high-pressure environment.
• Proactive and solution-oriented; seeks better processes to boost efficiency.

• Frequently required to: sit for prolonged periods of…