Tire and Battery Service Advisor PT

(USA) Tire and Battery Service Advisor PT – Hermantown, MN

Assists members with tire and battery service and sales, maintains safety and merchandising standards in the Tire and Battery Center (TBC), and supports the overall service workflow.

• Maintains facility and sales floor safety and standards by conducting safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly reporting unsafe situations.
• Ensures the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
• Monitors tire and battery orders daily and assists members with installation appointments, communicates lead-time changes, order cancellations, and offers alternative suggestions.
• Provides expert member service by greeting members, identifying needs, assisting with purchase and service decisions, recommending suitable tire and battery products, explaining warranties, and ensuring members receive value.
• Drives sales and service excellence by communicating merchandise and service value and collaborating with club associates to promote TBC offerings.
• Triages and prioritizes service workflow in TBC bays by identifying waiting members, understanding service time requirements, prioritizing appointments to maximize efficiency, and re-prioritizing as needed.
• Demonstrates knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, phone, and in-person selling techniques.
• Leverages technology by using digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products, and encourage adoption of new tools among team members.
• Serves as a brand advocate, models high-quality service, and develops and influences team members while assisting with training.
• Performs equipment operation, vehicle service requests, and documentation while handling cash register hardware, processing purchases, returns, refunds, and exchanges per membership and payment procedures.
• Complies with company policies, procedures, and ethics, applies action plans, and collaborates on improvement opportunities.
• Supports a culture of belonging, teamwork, integrity, customer focus, and excellence by embodying company values.

• Valid state-issued driver’s license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

• Hourly wage range: $20.50 to $28.50.
• Additional compensation: premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, voting, PTO/PPTO for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program for full-time and part-time associates covering tuition, books, and fees.