Broadband Specialist I

Position:
Broadband Specialist I

As a Broadband Specialist I (Field Technician) you will be primarily focused on new installations of our cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom to our customers. You’ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special customer requests regarding installation.

• Company provided vehicle and gas card
• Paid on‑job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services; where services are not available, a reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee wellness program

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre‑wired units.
• Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners, and wire using hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels using a field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap‑off devices.
• Climb poles with proper equipment (safety belt, safety strap, and climbers), ladders, or other structures as needed.
• Lift and carry loads up to 100 lbs (including line ladder); work within limited confines such as crawl spaces.
• Properly use, store, and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC rules and company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck; perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean‑up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.

• No experience required.
• High school diploma or GED required.
• Valid driver’s license required; satisfactory driving record required.
• General level of mechanical and consumer device knowledge.
• Ability to interact and communicate with customers and co‑workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

• Physical effort represented by frequent handling of heavy objects (approx. 50‑100 lbs.) and materials, or heavy hand tools.

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