Luxury Villa & Accommodation Manager

Benguela Cove Lagoon Wine Estate, Walker Bay, Hermanus

Benguela Cove is a five-star wine estate on the Walker Bay coast, with twelve luxury villas and Benguela Manor at its heart. We need a manager who runs the whole accommodation business, from the booking to the final inspection, and who will not let a standard slip.

You will own both the guest journey and the revenue. Every villa will be flawless before the guest arrives, every booking handled with precision, and every departure leaves a reason to return.

• Manage all bookings and the full reservations process for the villas and the Manor, including enquiries, confirmations, payments, deposits and guest communication.
• Run Room Raccoon day to day, with accurate rates, availability, add-ons and reporting.
• Drive occupancy, direct bookings and revenue, working alongside our sales and travel trade team.
• Own housekeeping, presentation and maintenance across every villa, with daily inspections and a pre-arrival inspection before every check-in.
• Lead, train and hold accountable the housekeeping, grounds and guest services teams.
• Design arrivals, welcome touches and special-occasion moments that guests remember.
• Resolve guest issues personally and immediately, and protect our five-star reviews.
• Manage budgets, suppliers and maintenance schedules.

• At least five years managing luxury villas, five-star hotels, lodges or private reserves, with at least two years leading a team.
• Strong command of property management and booking systems. Room Raccoon experience is an advantage.
• Computer literacy to match:
  Excel, email and reporting at ease.
• A track record of five-star ratings and an exacting standard of cleanliness and presentation.
• Commercial sense, with confidence in occupancy, rates and revenue.
• The ability to lead with authority and warmth, and to keep good people.
• Wine interest and knowledge, or the appetite to build it.

• A competitive monthly salary, plus a performance bonus linked to guest ratings and villa revenue.
• Live-in accommodation on the estate.
• Estate benefits including wine, dining, and the Pirate Adventure Golf and Splash Park.
• The chance to lead one of the Western Cape's most ambitious villa portfolios.