Pierre of Hermiston Service Advisor

Job Description:

Hermiston Chrysler Dodge Jeep Ram (CDJR) & Ford, a reputable automotive dealership, is seeking a dedicated and customer-focused Service Advisor to join our dynamic team. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service while maintaining efficient operations within our service department. If you are passionate about automobiles, possess excellent communication skills, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Responsibilities:

• Greet customers promptly and professionally, establishing a positive and friendly atmosphere.
• Listen attentively to customer concerns and accurately document vehicle issues.
• Conduct thorough vehicle inspections to identify necessary repairs and maintenance.
• Provide detailed explanations of recommended services and their associated costs.
• Collaborate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Prepare and present accurate estimates to customers, ensuring transparency and customer satisfaction.
• Communicate effectively with customers, keeping them informed about the progress of their vehicle repairs.
• Handle customer inquiries, address concerns, and resolve any issues to maintain strong customer relationships.
• Maintain organized records of customer interactions, service history, and repair orders.
• Stay updated on product knowledge, technical advancements, and industry trends.

Qualifications:

• Previous experience as a Service Advisor or related role in the automotive industry is preferred.
• Strong customer service and communication skills, both verbal and written.
• Excellent organizational and time management abilities.
• Proficient computer skills and familiarity with automotive service software.
• Attention to detail and a commitment to delivering high-quality service.
• Ability to work well in a team-oriented and fast-paced environment.
• Valid driver's license and a clean driving record.

Why Join Our Team?

• Retirement Plan: 401k retirement plan with company match
• Insurance: health, dental, vision, and life insurance plans
• Flexible Spending Account
• Voluntary Insurance Options: including Aflac, accident, and critical illness
• Paid Time Off: accrual starting in accordance with state and local law 1 hour for every 30 hours worked for full-time employees working with accrual increases based on years of continuous service.
• Paid Holidays: 6 paid holidays per year
• $48,000-$100,000 Per Year D.O.E.

If you are enthusiastic about providing exceptional service and have a passion for automobiles, we invite you to apply for the Service Advisor position at Hermiston Chrysler Dodge Jeep Ram & Ford. Join our team and be a part of an organization committed to excellence in customer satisfaction and automotive expertise.