Sales Coordinator

Position Summary

Sales Coordinator is responsible for ensuring our customers receive a world class experience. Utilize the SERVANT LEADERSHIP approach to develop, direct, and implement the sales and production process. Provide world class customer care as a Sales Coordinator using a SERVANT ORIENTED approach to customers.

• Develop and maintain complete understanding of product offerings, pricing structure, and internal systems
• Facilitate the order entry process and provide accurate and timely information flow between the home building facility and our retailers
• Provide necessary administrative support to the Business Development Manager and Customer Success Managers
• Actively participate in Sales Department initiatives to improve our “products” and “services”
• Maintain data tracking, spreadsheet, develop marketing support and product specification
• Perform additional functions at the request of the Brand Experience Manager, or CSM related to generating sales and providing the best possible support to our customers
• Answer sales department phone line and transfer calls
• Various administrative tasks:
  • Create Homeowner Packets
  • Enter daily production (yarded and labeled)
  • Create data plates for homes
  • Inventory and order Energy Star / Eco Rated medallions
  • Enter Eco Rated / Energy Star certificates into the NEEM tracking system
  • Pay freight bills
  • Invoice and ship completed homes in the computer system
  • Mail out home invoices to appropriate retailer / lender
  • Enter appliance sheet data into computer
  • Order and inventory HUD tags
  • Assign HUD tag numbers to homes
  • Verify and submit HUD 302 report
  • Distribute final tickets for production department
  • Attain flooring approval for homes from appropriate lender
  • Maintain storage yard inventory
  • Process and route production change orders
  • Maintain retailer database information

• Speed, accuracy, and attention to detail
• Customer service experience with emphasis on direct relationship-building
• Excellent customer service skills and ability to handle difficult situations in a professional and courteous manner
• Experience with MS Office Suite
• Experience with multiple software platforms (high software learning aptitude)
• High school diploma or GED
• One to three years of experience in Sales or Home Building facility
• Excellent interpersonal, written, and verbal communication. Must be able to communicate effectively and constructively with all levels in the organization

• Able to learn product
• Typing proficiency and high degree of computer software literacy
• Flexible and empathetic demeanor
• Must be detail-oriented and organized
• Effective organizational and time management skills
• Able to work under limited supervision
• Able to effectively participate in and oversee multiple projects at a time
• Ability to work well within a team
• Ability to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer, printer, etc.
• Able to organize, prioritize, and deliver projects within deadlines and adhere to tight deadlines

• Ideal Team Player – Humble, Honest & Smart
• Trustworthy – Have good sense of judgement and decision making, honesty in all situations, and capable of handling and maintaining highly confidential information
• Continuous willingness to learn, grow, and gain understanding as a leader in our organization

• Sitting at a desk for extended periods of time including extended hours in front of a computer screen
• Continuously requires ability to see, hear and speak
• Frequently requires sitting, fine dexterity, and standing
• Ability to walk on uneven surfaces, climb stairs, bend, stoop, reach overhead, work outside and in non–climate‑controlled environment, and tolerate exposure to loud noises and machinery, dust and chemicals
• Lifting up to 20‑lbs

$23.00 - $31.00/hr doq ($47,000-$65,000/annually)

Full Benefit package including medical, dental, life and disability insurance; paid time‑off and holidays.

Mon – Fri 8:00 a – 5:00 p, with an hour lunch. Occasional overtime and some Saturdays.

Fulltime/Regular employee, non‑exempt