Medical Staff Service Assistant

Overview Schedule

Monday-Friday: 8:00am - 5:00pm

Min: $21.73 Max: $31.93

Provides administrative and operational support to the Medical Staff Services Department with a focus on file preparation, expirables tracking, privileging support, payor enrollment activities, committee coordination, and departmental projects. This role supports task-based functions and workflow organization under the direction of the Medical Staff Services Manager.

• Assist with preparation of credentialing and recredentialing files, ensuring required documentation—specifically privileging-related documents is collected, organized, and complete
• Maintain provider files in a complete, accurate, and audit-ready format
• Enter and maintain data in internal tracking systems
• Support file audits to ensure documentation completeness and readiness for review
• Track and monitor provider expirables (licenses, certifications, professional liability insurance, etc.)
• Proactively follow up with providers to obtain updated documentation
• Maintain accurate records and ensure timely updates to prevent compliance gaps
• Distribute and track privileging applications
• Review submitted documentation for completeness using established checklists and guidelines
• Validate that required supporting materials (e.g., case logs, documentation) are present
• Identify missing or inconsistent information and elevate as appropriate
• Provide cross-functional support to payor enrollment and assist with applications and tracking, as needed
• Help prep and organize materials for medical staff committees and assist with post-meeting follow up and action items
• Maintain supporting documentation for committee review and follow-up activities
• Assist Credentialing Coordinator with scheduling and coordination of provider orientation, as needed
• Provide support to Credentialing Coordinator during provider orientation sessions, as needed
• Assist with onboarding activities for medical students, including document collection, tracking, coordination, and communication with applicable departments
• Communicate with providers regarding documentation requirements and status updates
• Maintain strict confidentiality of provider and organizational information
• Perform general administrative support tasks for Medical Staff Services
• Support departmental projects as assigned by the Medical Staff Services Manager
• Provide administrative support for Medical Staff Services systems and software platforms, including data validation, record maintenance, testing, and implementation-related activities
• Perform other duties as assigned by Medical Staff Services Manager

Required:

High school diploma or equivalent.

Preferred:
Bachelor’s degree in healthcare administration, business administration, or equivalent.

Required:

None.

Preferred:
Certification through NAMSS (e.g., CPCS, CPMSM) or willingness to obtain.

Required:

• 1- 2 years of experience in a healthcare administrative environment
• Previous experience with databases and standard office software

• Previous experience working with physicians or healthcare providers
• Previous credentialing or medical staff services experience
• Familiarity with DNV and/or CMS requirements

NA

The physical and sensory functions described below are essential to the successful performance of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. The position requires sufficient auditory ability to detect and respond to various sounds, including patient alarms and verbal communication. Clear and effective communication is essential, as is the ability to interact with patients, families, and healthcare team members.

Visual acuity is necessary for observing patient conditions, reading documentation and monitors, and distinguishing colors for clinical purposes, such as identifying medications or safety indicators. Tactile perception is also important for assessing physical characteristics such as…