Clinic Assistant Manager - Surgery Center

Assistant Manager

The Assistant Manager supports the Clinic Practice Manager in day-to-day operations, projects, data analysis and reporting, and administrative oversight of assigned departments/specialties. Reporting to the Practice Manager and partnering with clinic leadership, providers, and supervisors, the Assistant Manager coordinates daily operations, leads projects and department transitions, supports quality improvement, monitors operational performance, and assists with implementing strategic priorities. In the Practice Manager's absence, the Assistant Manager provides leadership coverage as a resource to clinic staff and serves as the point of escalation for urgent operational issues.

The role supports a collaborative team culture, regulatory compliance, and patient-centered care across departments.

Responsibilities include clinic operations & administration, provider support, staff leadership & supervision, financial & administrative support, projects & transitions, data analysis & reporting, quality improvement & reporting, patient experience, compliance & education, and leadership support.

Qualifications include a high school diploma or equivalent, minimum of three years of progressively responsible experience in an ambulatory, outpatient, or physician practice setting, previous supervisory, lead, or charge experience, experience coordinating clinic workflows and supporting operational improvement initiatives, working knowledge of ambulatory clinic operations, knowledge of healthcare regulatory standards and compliance requirements, strong organizational and time management skills, ability to analyze operational data and recommend workflow improvements, proficiency with Microsoft Office and EPIC, excellent communication, coaching, and conflict resolution skills, ability to lead teams in a fast-paced healthcare environment, strong customer service and patient-centered communication skills, demonstrates professionalism and integrity, positive, approachable leadership style, strong problem-solving and critical-thinking abilities, ability to prioritize multiple responsibilities, adaptable and resilient in changing environments, committed to collaboration and continuous improvement.

Physical requirements include prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds), visual acuity to view computer screens and read detailed financial documents, ability to communicate effectively in person, by phone, and electronically, and potential exposure to infectious diseases.

Working conditions include a professional office setting within a healthcare facility, use of standard office equipment, climate-controlled, well-lit, and ergonomically designed office environment, and appropriate training and personal protective equipment (PPE) as needed to ensure safety.