Clinic Practice Manager III - Primary Care

Overview

Employer Paid Benefits for You & Your Family!! Medical, Dental, & Vision.

Clinic:
Primary Care

Clinic Practice Manager III is responsible for the day-to-day leadership, strategic oversight, and operational performance of one or more ambulatory or surgical clinics supporting 10+ providers. This role ensures that clinic operations run efficiently, provider and staff performance is optimized, patient care standards are upheld, and all compliance and regulatory requirements are met.

Reporting to the Director of Ambulatory or Surgical Clinics and partnering closely with the Clinic Medical Director, the Practice Manager III serves as a key point of coordination for administrative, financial, and clinical workflow management. This position may also oversee one or more Clinic Office Supervisors and/or Nursing Supervisors, depending on clinic structure and volume.

Key responsibilities include managing provider accountability and performance, leading cross-functional teams, driving clinic-level quality improvement initiatives, and overseeing financial operations— including budget management, billing compliance, and revenue cycle coordination. Practice Manager II also functions as the clinic’s EPIC super user, leveraging system tools and reporting dashboards to monitor performance metrics, optimizing provider access, and guiding operational improvements.

This role plays a pivotal part in enhancing patient experience, driving staff and provider engagement, and contributing to the overall success and growth of the clinic. The Practice Manager II ensures care delivery aligns with the organization’s mission of providing patient-centered, data-informed, and accessible healthcare services in a compliant, efficient, and compassionate manner.

• Oversee daily operations of 10+ provider clinics, ensuring efficient workflow and patient-centered care
• Develop and implement clinical processes to improve access, scheduling, provider productivity, and patient throughput
• Maintain regulatory compliance (RHC, PCPCH, OSHA, HIPAA, Medicare/Medicaid), and ensure all certifications are current
• Coordinate facility needs including maintenance, supply procurement, and technology updates
• Act as EPIC super-user to support optimization, reporting, and issue resolution

• Support provider recruitment, onboarding, and retention strategies
• Monitor provider productivity (visit volumes, in-basket completion, OR utilization, etc.) and ensure schedule efficiency
• Hold providers accountable for documentation, quality standards, and timely patient communication
• Address concerns regarding provider behavior, workflow, or patient satisfaction

• Directly supervise or support Clinic Office and Nursing Supervisors (if applicable); otherwise, lead front and back-office teams
• Conduct staff meetings, performance evaluations, and professional development activities
• Foster a team culture rooted in service excellence, communication, and accountability
• Ensure compliance with internal policies and support cross-training across roles

• Develop and manage clinic budgets with supporting documentation
• Partner with front office staff to ensure accurate registration, copay collection, and insurance verification
• Monitor billing processes and coordinate with revenue cycle teams to reduce denials and improve charge capture
• Utilize EPIC reports to track collections, denial trends, and financial performance

• Lead clinic-based improvement initiatives based on data, patient feedback, and compliance metrics
• Utilize EPIC tools and dashboards to monitor provider performance, patient access, and clinic efficiency
  
  Ensure completion and tracking of care coordination efforts (e.g., referrals, screenings, follow-ups)

• Monitor and respond to patient satisfaction surveys and complaints using RL system
• Ensure staff consistently apply AIDET and ICARE standards to enhance patient engagement and trust
• Promote MyChart enrollment, health literacy efforts, and shared decision-making