Clinic Office Supervisor - Surgery Clinic

Overview

Employer paid benefits
- Medical, Dental, and Vision.

Wage Compensation
- Min: $ 58,493.78 Max: $ 79,088.01

The Clinic Office Supervisor ensures the smooth and efficient operation of front-office functions within a outpatient clinic. Reporting to the Clinic Practice Manager and overseeing all non-clinical administrative staff, this position is responsible for leading front desk operations, optimizing workflows, and maintaining a high standard of customer service.

This role provides direct supervision to front office leads, schedulers, and support staff, ensuring timely patient scheduling, accurate registration, and effective insurance verification. The Clinic Office Supervisor fosters collaboration between clinical and non-clinical teams, supports patient engagement initiatives, and ensures compliance with regulatory and quality standards. They serve as the primary resource for EPIC system workflows, training, and optimization for non-clinical staff, while also addressing patient complaints and supporting operational excellence.

• Supervise and support front desk, scheduling, and other non-clinical administrative staff
• Manage patient appointment scheduling, registration, and insurance verification workflows
• Maintain a clean, organized, and well-stocked office environment
• Conduct regular staff meetings to ensure effective communication and operational updates
• Implement and monitor performance metrics related to administrative efficiency and patient satisfaction
• Assist with patient referrals, navigation, and follow-up coordination as needed

• Address and resolve patient complaints related to scheduling, billing, or front-office concerns in real time
• Escalate unresolved issues to the Practice Manager as appropriate
• Foster a positive and collaborative work environment among administrative staff
• Act as liaison between front office, clinical staff, care coordinators, and medical providers

• Train, coach, and evaluate non-clinical staff to ensure compliance with policies, confidentiality, and customer service standards
• Address front-office staff concerns or performance issues professionally and constructively
• Develop and maintain standardized training materials and workflows

• Serve as the primary EPIC resource for non-clinical workflows, training, and issue resolution
• Maintain and update provider EPIC templates and scheduling configurations
• Train front desk staff in EPIC modules related to scheduling, registration, MyHealth, insurance verification, and referrals
• Continuously optimize front-office workflows for improved check-in/check-out efficiency and compliance

• Ensure front-office processes meet HIPAA, RHC, PCPCH, and other regulatory standards
• Audit and correct scheduling and registration data discrepancies
• Support care gap closure and collaborate on compliance initiatives

• Promote a culture of teamwork, accountability, and excellence among non-clinical staff
• Lead by example with professionalism, respect, and strong communication
• Actively contribute to quality improvement initiatives and operational success

• The employee supports the hospital mission, vision, values, policies, and procedures.
• Performs other related duties as assigned.

• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position. (reference program education curriculum).
• Performs other related duties as assigned.

Required:

High school diploma or equivalent.

Preferred:
Associate or bachelor's degree in healthcare administration, Business, or a related field.

Required:

None at time of hire.

Preferred:
Certification in medical office management (e.g., CMOM
- Certified Medical Office Manager), leadership training, or customer service certifications.

Required:

Minimum of 2 years in a medical office or outpatient clinic setting, including direct experience with front office functions…