Data Center Technician

Job Overview

Data Center Technician responsible for maintaining the AWS global infrastructure at AWS Gov Cloud region PDX. Supports servers, storage, networking, power, and cooling equipment, ensuring 24/7 operations and adherence to safety and security standards.

• Perform server rack installations, hardware break‑fix, and network troubleshooting.
• Respond to operational incidents impacting service availability and elevate to senior technicians and management.
• Serve as primary contact for internal and external stakeholders, including engineers, developers, vendors, and contractors.
• Participate in on‑call duties, scheduled maintenance, and change management activities.
• Contribute to documentation and process improvement initiatives.
• Help train and onboard new team members.

• Lift and move up to 40 lbs regularly; participate in group lifts for 41+ lbs.
• Work in cramped or elevated locations, bend, lift, stretch, and reach.
• Stand and walk up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations, covering nights, days, weekends, and holidays.
• Travel to data centers as needed.

• Willingness and ability to travel to or commute between data center locations, including over 50 miles or less than 50 miles as required.
• Willingness to work at alternative sites during training or until assigned facility is operational.
• Frequency of travel varies based on business needs and status of assigned facility.

• Take ownership of technical issues raised by customer base, engaging other teams for resolution.
• Solve problems at their root and understand broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Work shift work including days, nights, weekends, holidays; travel within and outside regional work area; maintain reliable personal vehicle and valid driver’s license.

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school diploma or equivalent.
• Flexible schedule including days, nights, and/or weekends.

• Experience dealing with customers during problem resolution and operating efficiently under pressure.
• Experience working in a Data Center environment.
• Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering).
• Understanding of network design, protocols, and layer 1/2 troubleshooting.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please request accommodations as described by Amazon.

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