Data Center Support Technician

Employment Type

6-month contract, with potential for extension or conversion to a permanent position

We’re looking for a skilled and motivated Data Center Support Technician to join our infrastructure team. In this role, you’ll be a key contributor to maintaining and supporting critical data center operations, with a strong focus on troubleshooting hardware issues, supporting server environments, and ensuring system reliability.

This is an excellent opportunity for someone who enjoys hands-on technical work, problem-solving, and working in a collaborative, fast-paced environment.

• Troubleshoot and resolve hardware and infrastructure issues across servers, racks, and data center equipment
• Perform server diagnostics, maintenance, and component replacements (drives, memory, power supplies, etc.)
• Support data center operations, including installations, decommissions, and cable management
• Monitor system health and respond to incidents and service requests in a timely manner
• Collaborate with internal teams to identify root causes and implement long-term solutions
• Document issues, resolutions, and procedures to improve team knowledge and efficiency
• Assist with basic system administration tasks and infrastructure support
• Follow operational procedures, safety standards, and escalation protocols
• Contribute to a team-oriented environment by sharing knowledge and supporting peers

• Experience in data center operations, IT support, or hardware troubleshooting
• Strong understanding of server hardware, components, and infrastructure systems
• Basic to intermediate knowledge of system administration (Windows/Linux)
• Ability to troubleshoot complex technical issues independently
• Familiarity with ticketing systems and incident management processes
• Strong attention to detail and ability to follow procedures accurately
• Excellent communication and teamwork skills
• Willingness to learn, adapt, and receive feedback

• Experience working in a data center or enterprise IT environment
• Knowledge of networking fundamentals (TCP/IP, cabling, switches)
• Certifications such as CompTIA A+, Network+, or similar

• Work with cutting-edge infrastructure and data center technologies
• Opportunities for career growth in IT and cloud infrastructure
• Collaborative and supportive team environment
• Hands‑on experience with enterprise‑level systems

• High School Diploma or GED required; IT certifications are a plus.
• 2–4 years of related experience in IT or technical support preferred.
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and deliver effective solutions.
• Self‑motivated, detail‑oriented, and able to perform under pressure.
• Willing to work variable shifts, including evenings, weekends, and holidays.

$24.50 - $25.00

Pride Global and its affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.