Learning Program Data Center Operations Technician

Work Based Learning Program Data Center Operations Technician

Job  | Amazon Data Services, Inc.

- A19

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in on‑call duties, scheduled maintenance, and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Successfully complete the 12‑month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones.

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
• Work in an environment that operates 24/7, with primary responder rotation and after‑hours support as needed.
• Operate in cramped, elevated, or noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.
• Tolerate working in non‑climate‑controlled environments with temperature fluctuations.

• High school or equivalent diploma.
• Age 18 years or older.
• Willingness to participate in shift rotations to support 24/7 data center operations.

• Knowledge of computer hardware components and operating systems.
• Experience with Microsoft Office products and applications.
• Experience managing work and priorities through a ticketing system and coordination with a manager.
• STEM classes or vocational course curriculum education.

Amazon is not able to provide immigration sponsorship now or in the future. Eligible candidates must have work authorization without employer intervention to be considered.

For positions in Oregon (OR) and Ohio (OH), these sites are within AWS Gov Cloud region. Effective May 15, 2017, logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Persons (Gov Cloud may NOT be accessed from outside the United States).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.