Data Center Operations Manager, DCC Communities

Data Center Operations Manager, DCC Communities

Job  | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You will play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of diverse teams of data center operation professionals across different locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective day-to-day data center operations, including queue management, 7/24 shift scheduling, and hardware logistics
• Ensure operational KPIs and metrics are measured and met
• Inspire and guide improvement in team processes, technology innovation, and automation
• Manage large-scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs
• Maintain on-call schedules, coordinating absences and vacations
• Maintain a focus on service quality and customer experience

• Take ownership of technical issues reported by customers, engaging other teams as needed to drive resolution
• Solve problems at their root cause and understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Work shifts that include days, nights, weekends, and holidays; travel within and outside the regional work area is required; a reliable personal vehicle and valid driver’s license are needed

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customers—from startups to Global 500 companies.

Diversity, Work/Life Balance, Inclusive Team Culture, Mentorship and Career Growth We value diverse experiences and strive for flexibility and inclusion. We provide opportunities for learning, mentorship, and career development.

• Work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

• Experience in a data center or other critical environment
• Bachelor’s degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering)
• Industry-standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, please visit amazon.jobs/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance and option for supplemental life plans, EAP, mental health support, medical advice line, Flexible Spending Accounts, adoption and surrogacy reimbursement), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits s/en/benefits.

USA, OR, Hermiston - 78,400. USD annually

March 16, 2026 (Updated about 1 hour ago)

January 9, 2026 (Updated about 1 hour ago)

January 28, 2026 (Updated about 1 hour ago)

January 28, 2026 (Updated about 1 hour ago)

January 16, 2026 (Updated about 1 hour ago)

Important FAQs for current Government employees

Before proceeding, please review the following FAQs

For more information, visit: amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.