Data Center Technician

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You will maintain the heartbeat of the world‑wide AWS platform, ensuring seamless data center operations that power millions of businesses and services.

• Perform server rack installations, hardware break‑fix on servers, storage, power and cooling equipment.
• Troubleshoot and repair network and server hardware issues, responding to operational incidents that impact service availability.
• Carry out routine network, server hardware and operating system repairs to contribute to overall availability of AWS services.
• Serve as a primary contact for internal and external stakeholders including engineers, developers, vendors and contractors.
• Participate in on‑call duties, scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train and onboard new team members.

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations, bending, stretching and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs and gangways safely.
• Work in an industrial environment and on shifts longer than 8 hours to support 24/7 operations (including nights, weekends and holidays).

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving, solving problems at root.
• Maintain service level agreements through proactive issue detection and reporting.
• Act independently in the absence of direction or support.
• Improve effectiveness through process innovation.
• Work shift work that includes days, nights, weekends and holidays.

• 2+ years of computer/server hardware troubleshooting experience, or related IT experience.
• 2+ years of computer layer 1/2 networking (troubleshooting and repair) experience.
• Ability to work a flexible schedule including weekends, nights, and holidays.

• Knowledge of network design, protocols and troubleshooting.
• Knowledge of UNIX/Linux administration.
• Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering).
• Experience in a data center or other critical environment.
• Experience training and onboarding of new team members.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.

We offer a comprehensive benefits package that includes health insurance (medical, dental, vision, prescription, Basic Life & AD&D, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement), 401(k) matching, paid time off, and parental leave.