IT Help Desk

Pay Range: $22/hr.

- $24/hr day to Day:
Perform hardware break-fix on a variety of components and conduct network troubleshooting to resolve operational incidents that impact service availability. Install, rack, and cable new equipment, while also finding innovative solutions to complex problems within the data center. Participate in a primary responder rotation and provide after-hours support to monitor infrastructure, coordinate incident response, and escalate issues to senior technicians and management as needed.

Contribute to a culture of safety by safely moving and lifting equipment, including the ability to lift up to 35 pounds alone and participate in group lifts for heavier items (36+ pounds). Work in a variety of environments, including cramped, elevated, and noisy areas, while performing physical tasks such as bending, stretching, and ascending ladders. Assist in training and onboarding new team members, sharing your knowledge and helping to foster a collaborative team environment.

Travel within the regional work area using your own reliable vehicle to respond to various data center locations. Possible shift durations:
Sun
- Wed (6:00AM to 4:30PM) Sun
- Wed (7:30AM to 6:00PM) Sun
- Wed (6:00PM to 4:30AM) Sun
- Wed (7:30PM to 6:00AM) - Wed
- Sat (6:00AM to 4:30PM) Wed
- Sat (7:30AM to 6:00PM) Wed
- Sat (6:00PM to 4:30AM) Wed
- Sat (7:30PM to 6:00AM) Must Haves: 2–5 years of overall work experience (IT or non-IT) Exposure to IT, networking, or hardware (academic, personal, or professional) Strong interest and eagerness to build a career in IT / infrastructure Strong communication skills and ability to work effectively in a team-oriented environment Ability to learn quickly and adapt in a fast-paced setting Comfortable working in physical environments (lifting equipment, standing for extended periods, climbing ladders, etc.)

Willingness to work a flexible schedule, including nights, weekends, and on-call rotations Valid driver’s license and reliable personal vehicle for local travel between sites Plusses: IT support / help desk experience (strongly preferred) Experience in customer-facing or service-based roles Retail Hospitality (restaurants, hotels, front desk) Call center / customer support Field service / technician roles Warehouse or operations roles with strong teamwork components Certifications such as CompTIA A+ or Network+.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.