Field Service Coordinator

Pay Range: $32.00 - $34.00/hour Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switch gear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support.

With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide.

Position Summary:

Under the direction of the Service Manager, the Field Service Coordinator plays a critical administrative role in supporting the field service team by ensuring that customer-reported issues and concerns in CX Alloy are accurately tracked, updated, and communicated to the appropriate internal stakeholders. Additionally, this role is responsible for processing customer-pay service replacement parts orders, including managing and coordinating customer purchase orders for service parts.

This position ensures seamless service execution by maintaining clear visibility into CX Alloy cases, coordinating service responses, and effectively handling service parts transactions in alignment with customer expectations.

This position will require you to go to customer sites in the Hermiston, Oregon area as needed.

Essential Duties and Responsibilities:

Own the tracking and management of all CX Alloy cases, ensuring that every customer-reported issue is promptly logged, reviewed, and assigned internally

Regularly update CX Alloy cases with the latest status, ensuring customers and internal teams have visibility into issue resolution progress

Proactively escalate CX Alloy issues that require engineering, warranty, or management attention to ensure timely resolution

Communicate critical CX Alloy case details (including issue descriptions, severity, and required actions) to the Service Manager, Project Manager(s), and Field Service Quality Leader Ensure proper documentation and follow-up on all CX Alloy issues, verifying that corrective actions are properly recorded and completed

Process customer purchase orders for service parts, ensuring all transactions are documented and handled efficiently

Coordinate with internal teams to ensure service parts are available, shipped, and delivered in a timely manner

Communicate with customers regarding their service parts orders, providing updates on status, lead times, and shipment details

Ensure proper invoicing and documentation related to customer pay service parts transactions, maintaining accuracy in purchase order processing

Track and report on service parts order status to ensure alignment with customer expectations and internal fulfillment capabilities

Work closely with the Project Manager(s), Service Manager, and Field Service Quality Leader to ensure CX Alloy-reported issues are assigned to the appropriate team members for investigation and resolution

Assign and dispatch Field Service Technicians based on the nature of CX Alloy-reported issues, technician expertise, and availability

Coordinate with PSI on engine warranty-related issues and ensure proper documentation is available for case resolution

Ensure service teams provide necessary updates for CX Alloy cases and maintain compliance with customer reporting expectations

Maintain accurate and timely case records in CX Alloy, ensuring service responses are well-documented and traceable

Assist in generating CX Alloy case reports for internal review, highlighting trends, delays, and areas for improvement

Track and monitor technician travel, site arrival, and service progress, ensuring relevant details are accurately reflected in CX Alloy and internal systems

Ensure compliance with company policies, site safety requirements, and customer service protocols related to CX Alloy-reported concerns

Work with Field Service Technicians to ensure that resolution actions for CX Alloy cases are…