Data Center Operations Manager, DCC Communities

Requirements

• We require flexibility to work a rotating schedule, including nights, weekends, and holidays.
• We require at least 18 months of experience troubleshooting computer or server hardware, or closely related IT work.
• We require at least 18 months of experience with Layer 1/2 networking, including diagnostics and repair.
• We prefer experience in a data center or other mission‑critical environment.
• We prefer a bachelor's degree, or equivalent professional or military experience, in an IT‑related discipline such as computer science or network engineering.
• We prefer industry‑recognized certifications such as CompTIA, CCENT, or Network+.
• We prefer familiarity with Linux or similar operating systems.
• We prefer prior experience with behavioral interviewing, hiring, training, or onboarding new team members.

• We assign and prioritize trouble tickets for data center technicians and operators.
• We manage the performance of diverse data center operations teams across multiple locations.
• We develop career paths for employees and maintain updates in our internal systems.
• We recruit and train technicians to maintain appropriate staffing levels.
• We oversee daily data center operations, including queue management, 24/7 shift scheduling, and hardware logistics.
• We track and drive operational KPIs and performance metrics to ensure targets are met.
• We encourage process improvement, technical innovation, and automation across the team.
• We lead major incident events and serve as the incident call leader during outages.
• We improve operational workflows and throughput for data center activities.
• We recommend, document, and uphold policies and procedures that align with industry best practices and service‑level agreements.
• We manage the on‑call schedule and coordinate absences and vacations.
• We focus on service quality, service volume, and continuous customer experience improvement.
• We resolve technical issues raised by customers and involve other teams when needed.
• We work to identify root causes and consider the broader operational context when solving problems.
• We support service level agreements through proactive issue detection and reporting.
• We travel within and outside the regional work area as required.
• We work shifts that may include days, nights, weekends, and holidays.
• We maintain a reliable personal vehicle and a valid driver's license for regional travel.

We are AWS Infrastructure Services, the team that designs, plans, delivers, and operates our global cloud infrastructure, keeping the cloud running for customers around the world. We support data centers, servers, storage, networking, power, and cooling systems that enable continuous access to the services our customers depend on. You will join a diverse, inclusive team of software, hardware, network, supply chain, security, and operations professionals who collaborate to deliver safety, security, high availability, and cost efficiency.

We offer a culture that values curiosity, bold ideas, work‑life harmony, mentorship, and career growth, along with comprehensive benefits that include health coverage, retirement matching, paid time off, parental leave, and relocation support for eligible candidates.

This role is based in Hermiston, Oregon, and includes work in AWS Gov Cloud with U.S. citizenship access restrictions applying from February 24, 2026.