Epic Supervisor

Overview

Employer paid benefits
- Medical, Dental, and Vision!

Wage Compensation
- Min: $  Max: $

The Epic Applications Supervisor is a working supervisor responsible for the day-to-day supervision, technical leadership, and development of an assigned Epic Applications team while continuing to perform advanced Epic analyst duties. The Supervisor provides direction and support to team members, manages daily work and priorities, reviews and prioritizes tickets, monitors workloads and performance, provides coaching and feedback, participates in performance evaluations, and serves as the first point of escalation for technical and operational issues.

The Epic Applications Supervisor works closely with the Applications Manager to support team performance, staffing and coverage needs, employee development, project priorities, and operational goals. This position also maintains an assigned Epic application workload and performs hands-on Epic configuration, build, maintenance, troubleshooting, optimization, testing, implementation, upgrades, and project work.

• Serve as a working Epic Applications Supervisor, maintaining an assigned Epic application workload and performing hands-on build, configuration, maintenance, troubleshooting, optimization, testing, implementation, upgrades, and production support.
• Provide day-to-day supervision, technical leadership, and direction for the assigned Epic Applications team and serve as the first point of escalation for analyst questions, complex technical issues, workflow concerns, and urgent operational needs.
• Oversee the daily work of assigned staff, including setting priorities, assigning work, balancing workloads, monitoring progress, and holding team members accountable for completing assigned responsibilities.
• Review and prioritize Epic tickets and requests based on operational impact, urgency, available resources, and organizational priorities.
• Monitor ticket queues, aging requests, high-priority issues, and analyst workloads. Work with analysts to address barriers, determine next steps, and keep work moving forward.
• Review ticket trends and recurring issues to identify opportunities for system improvements, workflow changes, additional training, or other solutions that may reduce repeat support needs.
• Provide ongoing coaching, feedback, mentoring, and technical guidance to assigned staff. Address performance concerns, recognize areas of strength, establish expectations, and support continued employee development.
• Conduct regular performance conversations with assigned staff and participate in the performance evaluation process, including providing feedback and input on employee performance, goals, development needs, and areas for improvement.
• Partner with the Applications Manager to address employee performance concerns, develop performance improvement plans when appropriate, and support corrective action in accordance with organizational policies.
• Support the onboarding of new Epic team members, including establishing expectations, coordinating training and orientation needs, and supporting their development within the team.
• Review Epic build, workflows, testing, and documentation for quality and consistency and provide technical guidance before changes are moved into production.
• Maintain consistent team practices for Epic build, testing, documentation, change control, and production support.
• Provide technical leadership and coordination for Epic upgrades, updates, optimizations, enhancements, new functionality, and other system changes, including build review, testing, implementation planning, and communication.
• Lead and support Epic projects and implementations, including coordinating analyst assignments, project tasks, testing, dependencies,…