Clinical Epic Credentialed Trainer
Listed on 2026-09-10
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IT/Tech
IT Support
Overview
Employer paid benefits
- Medical, Dental, and Vision. (qualifying dependents included)
Wage Compensation
- Min: $ 36.30 Max: $ 54.04
The Clinical Epic Credentialed Trainer delivers high-quality training, implementation support, and optimization guidance for Epic, integrated software, and other healthcare technologies. This role focuses on empowering end users to fully leverage these systems for accurate documentation and efficient clinical workflows. Responsibilities include delivering both classroom and shoulder-to-shoulder training, providing on-site support, and participating in after-hours on-call rotations as needed. In close partnership with Epic Analysts, the trainer develops and maintains educational strategies, training materials, and role‑specific learning programs.
Additionally, this position plays a critical role in new department go‑lives, leading pre‑go‑live preparation, delivering at‑the‑elbow support, and ensuring smooth adoption with minimal disruption to patient care.
Essential Job Functions
:
- In collaboration with the Connect Program Principal Trainers, leads and/or assists in the development, coordination and implementation of end user training.
- Conducts classroom training for clinicians on Epic, including all clinical applications and additional healthcare technologies.
- Supports clinicians during implementation of new up‑grades/modules/functionality which may include one‑to‑one support to facilitate and promote adoption of all documentation components, healthcare technologies and equipment at unit/department level.
- Accountable for optimizing nurse adaptation and utilization of documentation within Epic.
- Collects feedback and facilitates communication to and from IS/IT and clinical users.
- Develops educational/training materials and utilization of aides.
- Collaborates with nursing and end users at department level to maximize understanding and proficiency of end user work.
- Problem‑solving application issues and working through barriers to achieve results by collaborating effectively with end users and the IS project team.
- Identifies issues in system design, operational workflow, system implementation, and support.
- Participate in multidisciplinary groups to identify issues and facilitate problem solving.
Technical Support & Ticket Management
- Serve as a point of contact for Epic-related inquiries, issues, and system troubleshooting, providing timely resolution or escalation as appropriate.
- Monitor, manage, and resolve assigned IT support tickets related to Epic training, workflow questions, and basic system functionality.
- Collaborate with Epic Analysts and other IT team members to ensure accurate ticket documentation, root cause identification, and resolution tracking.
- Proactively identify recurring issues and communicate trends to the Epic training and analyst teams to inform curriculum updates, process improvements, and knowledge base enhancements.
Utilizes clinical and/or business expertise in system support and obtains information regarding user needs. Provides positive interaction with and support to a broad range of clinical users. Communicates and collaborates effectively and constructively with IT Management and Hospital Management Participate in on-call rotations, providing after hours support as needed. Qualifications
Education
Required:
High school diploma
Preferred:
Associates or Bachelor’s Degree in Healthcare, Information…
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