Field Service Coordinator

Hermiston, OR Field Service Coordinator

Salary Range: $32.00 - $34.00 Hourly

Position Type:
Full Time

Education Level: High School

Category:
Admin - Clerical

Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switch gear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support.

With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission‑critical and industrial applications worldwide.

Position Summary:

Under the direction of the Service Manager, the Field Service Coordinator plays a critical administrative role in supporting the field service team by ensuring that customer‑reported issues and concerns in CX Alloy are accurately tracked, updated, and communicated to the appropriate internal stakeholders. Additionally, this role is responsible for processing customer‑pay service replacement parts orders, including managing and coordinating customer purchase orders for service parts.

This position ensures seamless service execution by maintaining clear visibility into CX Alloy cases, coordinating service responses, and effectively handling service parts transactions in alignment with customer expectations.

This position will require you to go to customer sites in the Hermiston, Oregon area as needed.

• Own the tracking and management of all CX Alloy cases, ensuring that every customer‑reported issue is promptly logged, reviewed, and assigned internally
• Regularly update CX Alloy cases with the latest status, ensuring customers and internal teams have visibility into issue resolution progress
• Proactively escalates CX Alloy issues that require engineering, warranty, or management attention to ensure timely resolution
• Communicate critical CX Alloy case details (including issue descriptions, severity, and required actions) to the Service Manager, Project Manager(s), and Field Service Quality Leader
• Ensure proper documentation and follow‑up on all CX Alloy issues, verifying that corrective actions are properly recorded and completed
• Process customer purchase orders for service parts, ensuring all transactions are documented and handled efficiently
• Coordinate with internal teams to ensure service parts are available, shipped, and delivered in a timely manner
• Communicate with customers regarding their service parts orders, providing updates on status, lead times, and shipment details
• Ensure proper invoicing and documentation related to customer pay service parts transactions, maintaining accuracy in purchase order processing
• Track and report on service parts order status to ensure alignment with customer expectations and internal fulfillment capabilities
• Work closely with the Project Manager(s), Service Manager, and Field Service Quality Leader to ensure CX Alloy‑reported issues are assigned to the appropriate team members for investigation and resolution
• Assign and dispatch Field Service Technicians based on the nature of CX Alloy‑reported issues, technician expertise, and availability
• Coordinate with PSI on engine warranty‑related issues and ensure proper documentation is available for case resolution
• Ensure service teams provide necessary updates for CX Alloy cases and maintain compliance with customer reporting expectations
• Maintain accurate and timely case records in CX Alloy, ensuring service responses are well‑documented and traceable
• Assist in generating CX Alloy case reports for internal review, highlighting trends, delays, and areas for improvement
• Track and monitor technician travel, site arrival, and service progress, ensuring relevant details are accurately reflected in CX Alloy and internal systems
• Ensure compliance with company policies, site safety requirements, and customer service protocols related to CX…