Data Center Engineering Operations Area Manager

Description

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

NOTE:

PDX is an AWS Gov Cloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Citizens. (Gov Cloud may NOT be accessed from outside of the United States)

• Responsible for the on‑site management of shift technicians, senior shift technicians, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
• Has primary responsibility for availability zone of Data Centers.
• Participates in strategic planning projects.
• Conducts financial analysis and contributes to financial decisions.
• Typically manages 5 or more direct reports; manager of managers.
• Negotiates and rolls out contracts and space.
• May oversee the build‑out of Facility‑specific infrastructure in existing locations.
• Participates in recruiting efforts.
• Is active in the training and/or development of others.
• Executes vision and goals for the team or department.
• Conducts project management for multiple sites.
• Uses business knowledge to set priorities and develop project plans.
• Has a deep understanding of best practices in their area of expertise and ensures their application.
• Creates work plans and monitors accomplishments.
• Contributes to the development of the project plan for the business group.
• Effectively sets priorities to meet goals on budget and on time.
• Demonstrates strong people/program management skills.
• Is resourceful, maintains an effective pace and gets things done.
• May manage individuals and/or other managers in remote locations.
• Drives accountability for results.
• Keeps others informed of information that contributes to the performance of the team, department or company.
• Engenders trust and respect in all working relationships.
• Establishes performance benchmarks, conducts analyses, and prepares reports on all aspects of the critical facility operations and maintenance.
• Works with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
• Operates and manages both routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• May assist in the design and build‑out of new facilities.
• May assist in projects to increase current facility efficiency.
• Responsible for asset and inventory management.
• Delivers quality service and ensures all customer demands are met.

The Data Center Engineering Operations Area Manager (DCEO) will be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

• 3+ years of people management and team development experience.
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting.
• Experience operating a mission‑critical team or product.
• High school or equivalent.
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.

• 5+ years of work in a management position with 5 or more direct reports.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.
• Exper…