Clinic Assistant Manager

Overview

Employer Paid Benefits for You & Your Family!! Medical, Dental & Vision.

Clinic: Medical Specialties Center

Definition of Position: The Assistant Manager supports the Clinic Practice Manager in day-to-day operations, projects, data analysis and reporting, and administrative oversight of assigned departments/specialties. Reporting to the Practice Manager and partnering with clinic leadership, providers, and supervisors, the Assistant Manager coordinates daily operations, leads projects and department transitions, supports quality improvement, monitors operational performance, and assists with implementing strategic priorities.

Direct reporting relationships to this role will be determined based on clinic structure and organizational need.

In the Practice Manager's absence, the Assistant Manager provides leadership coverage as a resource to clinic staff and serves as the point of escalation for urgent operational issues. The role supports a collaborative team culture, regulatory compliance, and patient-centered care across departments.

• Assist the Clinic Practice Manager in overseeing daily clinic operations to promote efficient workflows and high-quality patient care.
• Monitor daily staffing levels and assist with scheduling adjustments to maintain clinic operations.
• Support implementation of workflow improvements that increase patient access, provider productivity, and operational efficiency.
• Assist with regulatory compliance including OSHA, HIPAA, Medicare/Medicaid, RHC, PCPCH, and organizational policies.
• Coordinate clinic maintenance requests, equipment issues, and supply management.
• Serve as an EPIC super user to assist staff with workflow optimization, troubleshooting, and reporting.

• Support provider onboarding by coordinating key milestones and checkpoints across credentialing, clinic preparation, and IT/EHR setup, and helping ensure readiness for the provider's first week.
• Monitor provider schedules and assist with optimizing template utilization and patient access.
• Assist providers with operational concerns and coordinate solutions with the Practice Manager; in the Practice Manager’s absence, serve as the point of escalation for immediate provider issues requiring urgent resolution.
• Monitor productivity metrics, in-basket management, documentation timeliness, and schedule utilization.

• May provide direct or functional oversight of designated roles as determined by clinic structure and organizational need.
• For any staff who report to this role, assist with interviewing, onboarding, training, coaching, and performance management.
• For any direct reports, participate in employee evaluations and corrective action processes in collaboration with the Practice Manager.
• Conduct staff huddles and meetings as delegated.
• Promote teamwork, accountability, communication, and excellent customer service.
• Support cross‑training initiatives to improve staffing flexibility.

• Assist with monitoring clinic productivity, revenue, and operational metrics.
• Support front office processes including registration accuracy, insurance verification, and point‑of‑service collections.
• Review operational reports and assist with identifying opportunities to improve financial performance.
• Assist with supply ordering and inventory management.

• Lead or support assigned projects, such as facility moves, new clinic builds, improvement initiatives and space/equipment transitions.
• Coordinate timelines, logistics, and cross‑departmental communication (IT, Facilities, HR) for clinic transitions and expansions.
• Track project milestones and communicate status updates to the Practice Manager and affected staff.
• Support the development and launch of new service lines, including coordinating workflow design, staffing needs, space/equipment planning, and timelines with the Practice Manager and relevant departments.

• Compile and analyze operational, financial, and quality metrics to support clinic decision‑making.
• Prepare reports and dashboards for the Practice Manager and clinic…