Retail Store Manager| Bilingual

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaching.

As a Retail Store Manager, you are ready to lead by example, rally your team, and empower them to deliver their best in becoming the best in the world at connecting customers to their world. Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets protection, and team leadership.

Primary point of contact for store employees.

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations, ensuring assigned trainings are completed on time.
• Assist with customer-related issues that positively impact the customer experience within the T-Mobile brand and expectations.
• Own store success and take ownership of store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, managing sales tracking, and implementing new store programs and initiatives.
• Maintain a neat, clean, organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that lead to earning a place in our customers’ hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for overall productivity results in the store. Drive operational efficiencies to minimize risk and protect store assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as recognizing achievements.
• Ensure store employees meet and/or exceed defined monthly success measurements.

• High School Diploma/GED (Required)
• Bachelor’s Degree (Preferred)
• 2-4 years of management experience in retail sales
• 2-4 years of sales and sales management experience

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $45,600 - $82,300

Annual Incentive Target: $23,000

The pay range above is the general base pay range for a successful candidate in the role. Actual pay will be based on factors such as location, qualifications, and experience.

At T-Mobile, employees in regular roles are eligible for annual bonuses or sales incentives. Most corporate employees are eligible for a year-end bonus based on company and/or individual performance. Some Customer Care roles are eligible for monthly bonuses. For location-based pay range details, .

Our benefits cover medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; coaching; disability and life insurance; voluntary AD&D, accident, disability, and long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs.

More details at

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, disability, or other protected status. Discrimination or harassment is not tolerated. If you need reasonable accommodation at any point in the application or interview process, please email Applic or call  This channel is not a means to apply for or inquire about positions.