Installation & Repair Tech

Job Summary

The Installation & Repair Technician I primarily installs, maintains, and services fiber internet lines, wireless circuits, telephone lines, hybrid fiber-coaxial (HFC) cables & systems, copper carrier systems, terminals, network devices, and customer-owned equipment. May also diagnose and repair trouble in related systems. Will complete other service & support duties such as, but not limited to:
Underground locates, Pole/Plant Inspection, address verification, and site surveys. The Installation & Repair Technician will also assist with other duties as assigned.

• Perform Installation & Repair duties, up to and including fiber, cable, and wireless installations.
• Perform maintenance and other service repair on business and residential customers locations.
• Work on Blue Mountain Networks equipment at towers, cabinets, central offices (CO’s), and other network sites as needed.
• Perform underground locates on Blue Mountain Networks lines in a fast and efficient manner as requested.
• Complete network walkouts to document and inspect our network elements, including violations and other correctable issues.
• Review and verify internet-serviceable addresses and record those findings in a shared database.
• Complete in-depth site survey appointments, documenting all the necessary details properly and accurately.
• Support our Phone Services platform, via in-person visits to clients or locations.
• Complete needed site maintenance & repair, as directed, on various Blue Mountain Networks equipment locations.
• Other duties as assigned.

• Knowledge of fiber, wireless, and other network equipment.
• Knowledge of voice communications and VoIP technology.
• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Ability to climb network towers and pole climbing.
• Skill in operating a bucket truck in a safe and efficient manner.
• Skill in operating service equipment including various hand tools and testing equipment.
• Skill in reading cable records, staking sheets, specifications, and other diagrams.
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
• Ability to pay close attention to detail.
• Ability to work independently and make sound technical decisions using the information at hand.
• Ability to effectively function as a team player and with multiple departments.

• High school diploma or equivalent.
• Two years of telecommunications schooling or equivalent work experience.
• Two years of experience in the installation and repair of customer-facing systems and services.

• Seeing:
  Must be able to read computer screens and various reports.
• Hearing:
  Must be able to hear well enough to communicate with employees and industry contacts.
• Standing/Walking:
  Must be able to move about the work site.
• Climbing/Stooping/Kneeling:
  Must be able to climb, stoop, kneel and crawl to perform installations and maintenance.
• Lifting/Pulling/Pushing:
  Must be able to lift at least 50bs.
• Fingering/Grasping/Feeling:
  Must be able to write, type, and use the phone system.

Job Type: Full-time

Pay: $18 to $24 per hour - DOE

Reports to:

Installation & Repair Manager