Field Service Technician- Walmart- Hermiston

Field Service Technician
- Walmart
- Hermiston, OR

Status: Non-Exempt (hourly)

Department: Field Service

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. This person is responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts and maintaining fuel cells. The role involves close interaction with customer personnel and electric lift truck operators, requiring strong technical, communication, interpersonal, and motivational skills.

• Maintenance and service of fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to keep the fleet operating at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on‑call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high‑pressure hydrogen storage, 480
  
  VAC, flammability, cryogenic liquid, high‑pressure gas, and fueling systems.
• Maintain ongoing communication with customer personnel, hydrogen suppliers, and aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Enforce safety procedures in the field or customer sites.
• Travel as required for business needs, driving safely and adhering to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Must possess a valid driver’s license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds regularly without assistance.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills (Word, PowerPoint, Excel, Outlook) as applicable to the position.
• Dynamic interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time‑management skills and ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power.

$24.50 – $28.50 per hour.

Benefits:

• Base salary determined by factors such as education, experience, skills, and geography.
• Geographic differential may be discussed during the interview process.
• Health, Dental & Vision Insurance eligibility starting the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off: vacation, personal, floating holidays, sick and volunteer time off.
• Paid holidays.
• Lifestyle reimbursement program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.