Family Support Manager

Salary Range: $69,160.70 To $75,778.19 Annually

To oversee and provide supervision to Family Support Specialists. Implements, oversees and/or performs a variety of activities to support Home Visiting programs. Assists Program Manager with and/or provides assistance to staff in crisis and emergency situations.

• Program Planning, Implementation, and Coordination
• Provide Home Visitors with administrative, clinical and reflective supervision, including implementation of home visits, case management, strength-based approaches, and referral to related community resources, interventions and goal planning for high risk parents. Includes monitoring of written documentation, home visits, integration of results of tools used (ASQ, etc.), integration of quality assurance results, guidance on use of approved curriculum, monitor maintenance of professional boundaries, training needs and areas of growth, and completion of various job requirements in a timely fashion
• Inform the Program Manager of staff achievements, issues and concerns
• Assists with interviewing/selecting and discharging or disciplining employees, or recommends such actions; provides staff orientation and monitors progress on Professional Development Plan, evaluates staff training needs; assists in completion of annual performance reviews
• Maintain appropriate and up-to-date supervision records, including Quality Assurance activities, and month end reports in a timely manner
• Participate in Medicaid Admin tracking on selected days and input into the state system in a timely manner
• Assists staff with difficult and crisis situations
• Maintain knowledge of best practice in the areas of:
  • child-focused assessment, programming, intervention, and evaluation; and
  • family-focused assessment; programming, intervention, and evaluation; and
  • trends in intervention with environmentally at-risk children and their families; and
  • knowledge of current expectations and/or changes in the Healthy Families Oregon and Healthy Families America Program requirements

• Participate in staff meetings, conferences, training sessions and workshops as assigned
• Demonstrate familiarity with employment policies, performance standards, work plan and objectives of Agency
• Maintain congenial and respectful relations with staff, children, families and community
• Keep current and accurate records and file reports on time
• Maintain confidentiality in regards to staff and family information
• Maintain objectives and professional standards
• Improve self-skills and education
• Fulfill role as mandated reporter as stated in Child Abuse and Neglect Policy
• Be present at work in order to provide consistency of services
• Be a contributory team member in a positive/productive manner
• Demonstrate commitment to mission, values, and policies in the performance of daily duties
• And or any other duties deemed necessary by your supervisor

• Master’s degree in human services or fields related to working with children and families, or bachelor’s degree in these fields with 3 years of relevant experience, or less than a bachelor’s degree but with commensurate HFA experience.
• Infant mental health endorsement level III or IV preferred

• A solid understanding of and/or experience in supervising and motivating staff in a strength-based approach, as well as providing support to staff in stressful work environments
• Supervisory skills including: the ability to instill positive, optimistic attitude in staff; transmission of sense of mission to work team; support staff; monitor team performance; encourage team participation; and annually assist in appraisal of individual performance of team members
• Knowledge of maternal/infant health, infant and child development, and parent-child attachments and relationships
• Experience in providing services to culturally diverse communities/families. Demonstrates a commitment to working well with parents, babies and staff of culturally diverse backgrounds
• Experience in home visitation, showing high degree of comfort and skill in working in diverse environments, homes, and communities
• Experience with reflective practice…