Customer Service Representative Hermitage, PA

Customer Service Representative

We are looking for a Customer Service Representative to support mortgage clients for a 60-day contract assignment in Pennsylvania. This opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-moving financial services environment. The person in this role will respond to client inquiries, make outbound welcome calls, and ensure each interaction is recorded accurately while delivering attentive service throughout the mortgage process.

Responsibilities:

• Respond to incoming calls from mortgage customers, answer questions, and provide clear guidance on loan progress, required documents, and process steps.
• Make outbound calls to newly onboarded mortgage clients to welcome them, verify important details, and outline what to expect next.
• Enter complete and accurate notes for every customer interaction in the appropriate system to maintain reliable records.
• Work closely with mortgage operations and other internal teams to address client concerns and route more complex matters for further review when needed.
• Communicate with customers in a clear, service-focused manner that builds confidence and supports a positive experience.
• Apply knowledge of mortgage-related procedures, company guidelines, and compliance expectations during daily customer interactions.
• Manage a steady volume of calls and service tasks while maintaining accuracy, responsiveness, and attention to detail.