Customer Service

Customer Service Representative

We are looking for a customer-focused team member to support a Financial Services team. This long-term contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards.

Responsibilities:

• Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs.
• Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions.
• Explain available banking products and services clearly so customers can make informed decisions.
• Record details of customer conversations and resolutions accurately in internal systems.
• Work closely with colleagues to maintain a consistent and positive experience across customer interactions.
• Identify appropriate banking options by reviewing customer needs and recommending suitable solutions.
• Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards.
• Stay informed on current banking offerings, service procedures, and support guidelines.
• Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours.