Front of House Manager

Benefits:

• Free Meals
• Bonus based on performance
• Health insurance

The Front of House Manager will be responsible for providing leadership to the pub operation, mentoring, training, and coaching staff, and implementing business plans set by the General Manager/Managing Partner.

Reporting Relationship

The Front of House Manager reports directly to the General Manager/Managing Partner. The Service Staff, Food Runner, and Host/Hostess report to the Front of House Manager.

Managerial Duties

• Know all policies, procedures, training techniques, and marketing plans.
• Train new and existing employees on pub procedures and job functions.
• Attend weekly management meetings and follow up on assignments.
• Collaborate with Kitchen and Bar management on ordering, receiving, and inventory.
• Ensure new hires are trained per standards and procedures.
• Maintain strong product knowledge of all menus.
• Practice pub management principles per shift.
• Ensure accurate physical inventory.
• Maintain a clean, safe, and healthy pub environment.
• Monitor equipment and coordinate repairs.
• Control theft, waste, and pilferage, and report issues.
• Maintain consistent costs for food, beverages, labor, and supplies.
• Keep the pub interior and exterior organized and clean.
• Follow procedures for ordering, receiving, storage, and inventory.
• Maintain good relations with law enforcement, authorities, and the community.
• Adhere to laws regarding food and alcohol service.
• Maintain professionalism and friendliness with customers and staff.

Staff Management

• Interview and recruit front of house staff.
• Manage staff orientation and training.
• Handle staff evaluations, discipline, and terminations.
• Manage employee schedules and ensure adherence to safety procedures.
• Create weekly employee schedules.

Sales and Marketing

• Maintain marketing and promotional strategies with the General Manager/Managing Partner.
• Manage advertising across platforms.
• Provide promotional materials as needed.

Operations

• Ensure high quality and presentation of food and beverages.
• Maintain customer service policies and ensure excellent service.
• Maintain operational standards and handle customer complaints.
• Keep the pub clean and compliant with health and liquor regulations.
• Arrange maintenance and repairs as needed.
• Provide a safe environment for all.
• Monitor sales, profitability, and operational metrics.
• Generate management reports and handle cash responsibly.

Qualifications

• Must be 21+ with valid .
• Food handler and/or alcohol service certification required.
• Physical ability to reach, bend, climb stairs, and lift 50-60 pounds.
• Ability to stand for long periods.
• Basic reading, writing, and math skills required.
• Awareness of hazards like slips and burns.
• Professional appearance and outgoing personality necessary.