Center Client Service Coordinator

Position

The Center Client Service Coordinator is responsible for overseeing center daily operations as well as ongoing case management support, scheduling, and monitoring cancellations for the clients.

Hours:

8am-4pm, with availability until 6pm as needed

• Responsible for all ongoing scheduling needs – including initial client assignments, identifying clinical team hiring needs and all ongoing staffing arrangements. Accommodate client and staff requests and needs as it relates to scheduling.
• Oversee and investigate any client or staff cancellations, handling rescheduling and temporary staff substituting as needed.
• Maintain ongoing relationships with the clients. Check in with clients at least monthly to ensure services are being performed well, assist with troubleshooting any issues they may report.
• Communicate constantly with other teams to ensure maximum client satisfaction and onboarding and ongoing efficiencies.
• Assist technicians with any administrative concerns they may be struggling with. Support and troubleshoot their schedules, technology issues, client concerns etc.
• Ensure client profiles, documentation, labels, and tasks are well maintained in Central Reach.
• Setup technician schedules and communicate expectations to them. Assist clinicians with schedules as well.
• Ensure all conversations and documentation is stored and tracked electronically. Maintain relevant trackers and files.
• Constant communication with corporate and regional team members to report on status, KPIs, and coordinate patients care. Ensure utmost client satisfaction and coordinate with other teams to troubleshoot/problem solve as needed.
• Oversee daily operations in the Center
• Greeting clients daily and managing front desk
• opening and closing the center and following daily checklist.
• Creating activities and materials for clients
• Delegating administrative tasks to BTs in the center (room clean up, set up etc.)
• Reporting back to staffing on center capacity and center needs
• Responsible for ordering center supplies and communicating to correct party all center needs
• coordinating internal coverage for daily callouts and breaks
• conduct and track facility drills
• Coordinating with outside vendors as needed (cleaners, plumbers, facility owner, etc.)
• Handling preparations for audits and center walk-throughs

• A High School Diploma is a must.
• Prior healthcare administration experience preferred.
• Self-starter personality, ability to work in fast paced environment.
• Strong organization, coordination, and multi-tasking skills required.
• Must possess excellent communication skills both written and oral.
• Maintain a positive, open, and objective attitude towards others. Team player.
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, and Outlook.

Attain ABA is a fast paced and rapidly growing nationwide ABA company with a primary focus on helping individuals reach their highest potential through high quality ABA Therapy. Our team works together from the corporate to the local therapist to accomplish the goal of helping one individual at a time! We are looking for a professional, energetic, talented, and driven worker to join our team to provide outstanding ABA services.

The Equal Employment Opportunity Policy of Attain ABA is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.