Order Management Specialist

Description We are looking for an Order Management Specialist to support post-sales operations for a Long-term Contract position based in Herndon, Virginia. This role focuses on validating purchase order details, coordinating accurate order setup, and ensuring smooth communication across internal teams to keep customer commitments on track. The ideal candidate brings strong attention to detail, sound judgment when handling exceptions, and the ability to manage sensitive business information with professionalism.

Responsibilities:

- Examine incoming purchase orders to confirm they match approved quotes, including term length, product selections, pricing, quantities, and the correct buying and selling parties.

- Create and maintain sales orders and associated product records in Salesforce with a high level of accuracy and completeness.

- Coordinate closely with fulfillment partners by sharing order details, tracking progress, and updating system records after completion.

- Review non-routine order situations, identify issues that require escalation, and guide requests through the appropriate internal approval channels.

- Prepare delivery-related documentation and provide proof of delivery to customers when needed.

- Support order processing activities involving detailed compliance considerations, including government and multi-channel purchasing environments.

- Maintain orderly documentation and accurate data entry throughout the order lifecycle to support operational visibility and contract compliance. Requirements - Experience in post-sales support, order entry, and purchase order review within a structured business environment.

- Hands-on ability to work in Salesforce for order administration, record updates, and process tracking.

- Knowledge of approval workflows, approved requisitions, and contract compliance requirements.

- Ability to interpret quotes and purchase orders carefully to identify discrepancies and resolve them accurately.

- Strong organizational skills with close attention to detail when managing high-volume or complex transactions.

- Sound judgment and discretion when working with confidential or sensitive business information.

- Experience with complex federal government or multi-channel order processing is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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