Account Manager II; Postsecondary Data Partnerships

Account Manager II (Postsecondary Data Partnerships)

By joining the National Student Clearinghouse, you can be sure that the work you do now will help shape the future of education and the workforce in the U.S. As the trusted source for higher education data since 1993, the Clearinghouse is the leading provider of transcript and data exchange services, automated enrollment and degree verifications, learner insights and research, and compliance solutions for schools, businesses, and learners nationwide.

As a 501(c)(3) nonprofit organization, the Clearinghouse works with nearly 3,600 postsecondary institutions to meet their compliance needs and with thousands of high schools and districts to provide continuing collegiate enrollment, progression, and completion statistics about their alumni. In addition, the Research Center publications inform policymakers and business leaders about student educational pathways. Using our unique combination of data, analytics, and software to drive our mission, security and privacy is paramount.

Join us as we continue to invest in our talent and new advanced technologies to unlock the power of data on behalf of all learners.

The Account Manager for the National Student Clearinghouse’s Postsecondary Data Partnership (PDP) engages and supports educational organizations in their use of the PDP’s data analytics tools for measuring and improving student outcomes. Such organizations may include individual colleges & universities, state systems & governmental agencies, intermediary organizations & education associations, and others that use Clearinghouse PDP data.

You will be a point of contact for your assigned accounts and will bring and acquire expertise to resolve issues that may arise for PDP users--or to channel those users to others for solution. For your accounts, you will be the “PDP expert” who helps them to use and understand the tool and who knows where to go to get answers to questions that may arise (when you can’t answer those questions directly).

You will also be expected to listen to customer needs and bring that feedback to product development teams, product operations and product implementations. You are an advocate for your accounts and are committed to the student success that they pursue.

Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required.

• Demonstrate the Clearinghouse's core competencies:
  Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic.
• Use a structured tracking approach from opportunity planning and contracting through to data submission and usage of PDP insights.
• Demonstrate proficiency in questioning, recording and resolving client needs and concerns.
• Elicit customer feedback to determine satisfaction and any necessary response actions.
• Accurately and consistently record activities within Salesforce or other platforms as required.
• Participate in major national and regional higher education industry themed conferences as appropriate.
• Work with Manager to build territory, account, and opportunity plans to focus activities based on the mission and product priorities for PDP Program.
• Work with teams that impact customer journey to identify opportunities to better serve accounts and user satisfaction. Raise issues as necessary and track issue closure
• Contribute to the successful on time, on budget and in scope delivery of business initiatives.
• Contribute to development and tracking of KPIs.
• Work with Manager and Product Operations to ensure shared objectives are met in serving a client.
• Complete work with minimal supervision.
• Use a disciplined approach to prepare, set meeting objectives, dialog, handle/record objections, and follow-up.
• Deal effectively with conflict, reach agreement without damaging relationships and find win-win solutions.
• Bring energy, curiosity, and…