Process and Performance Manager

Overview

Airbus/Satair is seeking a Process Performance Manager to join the team in Herndon, Virginia
. In this role you will lead the execution of Performance Management and Continuous Improvement across regional Operations. This role acts as a strategic process consultant to drive customer-focused improvements, analyze end-to-end repair and tooling scopes to resolve operational pain points and increase process transparency.

Meet the Team:
You will work in an innovative, global company with a strong service ambition and a customer-centric mindset focused on delivering excellence where it is needed.

Your Working Environment:
The Washington, D.C. metro area hosts multiple Airbus offices, including the Airbus Experience Center. The area also houses our regional corporate headquarters near Washington Dulles International Airport (IAD).

Primary Responsibilities:

95%

• Launch and lead data-driven improvement missions to resolve customer irritants and operational pain points.

• Translate customer satisfaction expectations into operational targets and lead specific customer performance improvement plans.

• Act as a Process Consultant for project leaders and sponsors, utilizing both hard (analytical) and soft (change management) tools to support organizational transitions.

• Design and maintain current-state business processes while developing target future-state models for the repair supply chain.

• Generate and develop Monthly Business Scorecards for both Tooling and repair regional Operations, ensuring transparent reporting of financial and operational KPIs.

• Use SAP and Skywise data to run root-cause analysis on missed opportunities and implement corrective actions.

• Drive regional performance improvement with Senior Leadership and global Satair team to resolve collective pain points and customer irritants.

• Establish and maintain data products and Skywise-based dashboards jointly with a global team.

• Act as the departmental Business Owner of the tool Freshdesk.

2. AOS Deployment & Process Improvement (25%)

• Lead the deployment of Airbus Operating System bricks (SQCDP, PPS, KPI Tree, etc.) and Full Process Mapping in line with Lean standards.

• Act as an IT-savvy change agent to support the digitalization of manual processes and make monitoring processes leaner.

• Act as the primary link between Repair Service Management, Satair AOG, Quality, and Account Directors to align functions around improvement goals.

3. Skill development & Training (15%)

• Identify, formalize, and secure the skills and competencies required to support all product lines and AOS maturity.

• Lead the training and development of resources to ensure the team can effectively manage operational needs.

4. Other Duties (5%)

• Support ad-hoc strategic initiatives and cross-functional projects as assigned

Other duties as assigned:

• Up to 5% ad hoc tasks to support the strategic goals of Process and Improvement Team

Education

• B.S. degree in Engineering, Aeronautics, Supply Chain, or an equivalent combination of education and extensive relevant experience.

• Master's preferred

Experience

• Minimum 6+ years working experience in Customer Order Management or Supply Chain or similar specifically within a service oriented environment

• Professional and practical insight and experience with purchasing and logistics

• Working knowledge of SAP, Google Workspace, and Skywise.

• Strong data analysis: PC literacy, including word processing, spreadsheets and database use

• Knowledge of and experience utilizing Lean Six Sigma methodologies.

Licensure/Certification s

• Project Management

• Lean Six Sigma

• Travel Required: