Fleet Manager

Vice President of Operations or Director of Operations (varies based on business needs)

DIRECT / INDIRECT REPORTS:

None

EFFECTIVE DATE:

06/01/2025

Position Overview

The Fleet Manager is a strategic and client-facing role responsible for driving business development initiatives focused on expanding Spotless Brands’ fleet customer base. This role identifies and secures partnerships with fleet customers (e.g., rental car agencies, corporate fleets, delivery operators, and government entities) to maximize volume and revenue opportunities across the company’s car wash brands. The Fleet Manager leads the end-to-end sales cycle – including prospecting, proposal development, contract negotiation, and onboarding – while managing ongoing relationships to ensure high client satisfaction and retention.

In addition, this role conducts market and competitor analysis to inform pricing, service offerings, and regional strategies. Success in this role requires a blend of sales acumen, strategic thinking, and operational understanding to deliver value for both fleet partners and Spotless Brands.

Essential Functions (Other Duties as Assigned)

• Identify, target, and acquire new fleet business opportunities across multiple industries including rental, delivery, taxi, and government sectors
• Develop compelling proposals and customized programs aligned with client needs and company capabilities
• Lead negotiations, pricing discussions, and contract execution to secure long-term, high-volume fleet partnerships
• Manage and grow relationships with existing fleet clients, serving as the primary point of contact to ensure satisfaction and retention
• Analyze market trends, competitor programs, and geographic opportunity zones to guide business development strategy
• Partner with operations and marketing teams to align service delivery, promotions, and customer experience for fleet partners
• Track pipeline activity, contract performance, and revenue generation; report on KPIs and business outcomes regularly
• Represent Spotless Brands at industry events, trade shows, and networking opportunities to promote fleet offerings
• Ensure fleet programs are operationally viable, scalable, and aligned with brand and location capabilities
• Maintain accurate CRM records, contract document, and client communications
• Other duties as assigned

Education and Experience

• Bachelor’s degree in business, marketing, or a related field preferred; equivalent experience considered
• Minimum of 5 years of experience in business development, B2B sales, or client relationship management, preferably in automotive services, logistics, or transportation
• Proven track record of identifying and closing strategic partnerships or fleet accounts
• Experience negotiating contracts and managing commercial terms
• Valid driver’s license and ability to travel regularly to client sites and Spotless Brands locations
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

• Strong understanding of fleet operations, transportation industry dynamics, and customer expectations
• Excellent interpersonal and communication skills, with the ability to influence decision-makers and build trust
• Highly organized with strong attention to detail, pipeline management, and follow-through
• Analytical and strategic mindset, able to interpret market data and adapt approaches accordingly
• Skilled in CRM tools (e.g., Salesforce), Excel, and Microsoft Office Suite
• Collaborative spirit and ability to work cross-functionally with internal stakeholders

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to travel frequently (50%) within the assigned region for client visits, events, and leadership meetings
• Occasional light lifting of marketing materials or supplies may be required

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities…