Director, Sales Operations

Careers At National Student Clearinghouse

Current job opportunities are posted here as they become available.

The Director of Sales Operations will lead strategic and operational initiatives to optimize the performance of the Sales and Business Development team. This highly influential role is responsible for measuring and driving sales effectiveness through the centralized oversight of sales operations, management of sales enablement tools, process optimization, and ensuring strong alignment between sales strategy and execution.

The Director will partner closely with Sales, Business Development, Marketing, Finance, Product, Engineering, IT, Customer Service, and Executive Leadership to improve forecast accuracy, streamline sales processes, strategically leverage client relationships, and deliver actionable insights that support growth for our company as a Data as a Service provider. This includes designing and implementing an effective sales data management strategy, identifying opportunities for operational improvements, and championing a market‑driven, analytics‑based approach to decision‑making across all areas of Sales and Business Development within both Education and Workforce Solutions as well as Business Solutions Insights.

This role will lead, coach and develop revenue operations team.

The ideal candidate brings a data‑driven mindset, strong leadership and communication skills, and deep experience in sales operations best practices within a tech‑enabled environment. This role requires the ability to translate complex data into strategic recommendations, influence cross‑functional teams, and support scalable growth through operational excellence and continuous improvement.

Currently, this is a remote‑first position, and this position may be required to periodically work on‑site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required.

• Demonstrate the Clearinghouse's core competencies:
  Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic.
• Partner with the Chief Revenue Officer to develop, refine, and execute sales strategies aligned with organizational goals.
• Lead quarterly and annual sales planning, including pipeline management, forecasting rigor, and performance analysis to drive informed decision making.
• Set annual quotas in collaboration with Finance, Human Resources, and Legal teams on the design and administration of incentive compensation plans for all business development roles.
• Oversee the development and ongoing improvement of sales training, onboarding, and enablement programs to ensure teams are equipped for success.
• Ensure sales teams have access to the tools, content, and resources needed to maximize productivity and operational consistency.
• Design, implement, and manage scalable sales processes and workflows that improve efficiency, accuracy, and repeatability across the sales lifecycle.
• Identify and resolve bottlenecks in the sales cycle through ongoing operational reviews and continuous improvement initiatives.
• Manage CRM platforms along with other sales analytics and enablement technologies, ensuring strong data governance and usability.
• Drive adoption, optimization, and best‑practice usage of sales systems to support a data‑driven, insight‑focused sales organization.
• Develop, maintain, and enhance dashboards, KPIs, and reporting frameworks that clearly measure performance and highlight risks or opportunities.
• Provide leadership with actionable insights and strategic recommendations based on deep analysis of sales, market, and customer data.
• Partner closely with Sales, Business Development, Marketing, Finance, Operations, Product, Engineering, IT, and Customer Service to ensure cross‑functional alignment throughout the customer lifecycle.
• Serve as the strategic liaison between sales and internal partners to support company‑wide initiatives and commercial readiness efforts.
• Lead efforts to improve forecast…