Sales Operations Lead - WWPS Shared Services, WWPS Field Sales Operations

Overview

Amazon Web Services ("AWS") enables customers of all sizes to run their applications on Amazon’s industry-leading cloud computing infrastructure. AWS is growing very rapidly with hundreds of thousands of companies in over 190 countries on the platform. This growth is driving the need for an experienced leader on that team to fill this new, high‑profile position.

AWS has a strong culture of data‑driven decision‑making, requiring timely, accurate, and actionable intelligence that delivers significant business value. We’re looking for a hands‑on and motivated self‑starter who is passionate about using data to help us measure every area of the business and influence decision‑making.

The Public Sector Shared Services Operations Lead will serve as a strategic partner to the Director of Shared Services, providing analytical leadership and operational excellence across the centralized support functions that enable WWPS sales teams—including Greenfield Sales, Business Contracts and Proposals, Strategic Pursuits, and Capture. This role requires a strategic thinker who can translate complex data into actionable insights while building scalable processes that support rapid organizational growth.

The Lead will drive improvements to reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to AWS customers. The position also manages the administration and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various demand generation campaigns, and proposing improvements to increase effectiveness in driving desired results.

This role requires adaptability as priorities evolve with business growth. The dynamic nature of the public cloud business and Amazon’s pace of innovation means the successful candidate will operate effectively in environments of ambiguity and find satisfaction in both strategic initiatives and day‑to‑day execution.

The successful candidate must be able to roll‑up their sleeves and work directly with the models/data. They will be passionate about their work, detail‑oriented, analytical, and have excellent problem‑solving abilities. They will have superb communication and customer‑relationship skills, superb analytic insight, and be a passionate advocate for their customers to other internal organizations. Active collaboration with leadership in AWS Data Warehouse/Business Intelligence, Business Development, Finance, Marketing, Recruiting, and Compensation will be crucial to effective execution of the responsibilities.

• Partner with Shared Services leadership to develop long‑term operational strategies that align with WWPS business objectives
• Serve as a thought partner to leadership on organizational design, resource allocation, and capability development
• Work with local sales teams to lead the annual goals, budgeting, and ongoing forecasting processes
• Design, develop, and maintain forecasting models, metrics, dashboards, and analytic reports to drive business decisions across the Public Sector Business. Lead routine and ad‑hoc reporting to AWS senior management on Business Development initiatives, customer segment performance, and goal attainment, ensuring reports deliver actionable insights while minimizing report burden
• Lead the modeling and development of recommendations for segment sizing, global allocations, and alignments
• Maintain thorough knowledge of existing and emerging third‑party data sources as needed for analytics
• Drive cross‑functional collaboration with Data/BI, Finance, HR, and other corporate teams to influence enterprise‑wide systems and processes

• Bachelor’s degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• 10+ years of Microsoft Excel experience
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent
• Experience presenting to senior leadership

• 7+ years of public sector business, public sector policy, government relations, or related fields experience
• Knowledge of software development practices and data center/infrastructure/networking technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Base salary range: USD  –  annually (USA, VA, Arlington).

Job : A