NS2 Sr. Process Architect

Role

Process Solution Architect

• Serve as a senior process architecture and transformation advisor for business initiatives.
• Partner with business leaders, process owners, and stakeholders to understand strategic objectives, operational challenges, risks, and desired business outcomes.
• Lead current‑state discovery and process assessments, evaluating roles, responsibilities, handoffs, decision points, controls, pain points, exceptions, and performance measures.
• Assess process maturity and organizational readiness and help stakeholders establish practical target‑state maturity levels and transformation roadmaps.
• Facilitate the design of future‑state processes that are simplified, standardized, scalable, measurable, controlled, user‑centered, and positioned for automation and AI enablement.
• Challenge the assumptions of current‑state processes to distinguish true business requirements, required controls, historical practices, and unnecessary complexity.
• Identify opportunities to eliminate redundant activities, excessive approvals, unclear ownership, manual handoffs, and other barriers to effective and scalable operations.
• Navigate competing stakeholder priorities and facilitate decisions regarding process standardization, ownership, governance, controls, performance measures, and operating models.
• Translate business objectives and future‑state process designs into clear business capabilities, functional requirements, and desired outcomes that can be enabled through AI and modern technology.
• Partner with technical architects and technical teams to translate future‑state process designs into scalable platform solutions while maintaining a clear distinction between process architecture and detailed technical architecture.
• Develop process architecture artifacts, including current‑state and future‑state process maps, value streams, maturity assessments, capability assessments, operating models, and transformation roadmaps.
• Define measurable success criteria to evaluate process effectiveness, automation, adoption, user experience, compliance, and business outcomes.
• Prepare processes for AI and automation by improving standardization, data and knowledge quality, decision logic, governance, ownership, and exception management.
• Evaluate AI and automation opportunities based on business value, process maturity, organizational readiness, risk, and feasibility, prioritizing process simplification before automation.
• Incorporate OCM into future‑state design and partner with business leaders and change, communications, training, and enablement resources to support business readiness and sustained adoption.
• Facilitate executive briefings, stakeholder workshops, process design sessions, maturity assessments, and decision‑making forums.
• Collaborate with business analysts and product owners to translate future‑state designs into prioritized requirements and provide process guidance throughout Agile/SCRUM delivery.

• Extensive experience in business transformation, process architecture, business process re‑engineering, process improvement, operating model design, or related disciplines.
• Demonstrated ability to assess complex business processes, identify root causes and systemic issues, and design scalable and sustainable future‑state processes.
• Strong understanding of end‑to‑end process design, value streams, roles and responsibilities, decision points, controls, performance measures, exceptions, and governance.
• Experience assessing process maturity, identifying capability gaps, and developing target‑state maturity models and transformation roadmaps.
• Strong business acumen and ability to connect process design to strategic objectives, operational performance, user experience, risk, and measurable business outcomes.
• Strong functional understanding of technology platforms, including Service Now and AI tools.
• Ability to identify opportunities for workflow automation, self‑service, improved user experience, stronger controls, and AI‑enabled capabilities while collaborating with technical architects and teams.
• Strong understanding of process standardization, simplification, scalability, governance, controls,…