Sales Operations Specialist

LHH Recruitment Solutions is seeking a Sales Support Operations Specialist at our manufacturing client in Herndon, VA
. The ideal candidate is a highly organized, detail-oriented team player who will support sales team members with account setup order processing, billing issues shipping escalations and associated customer-related assistance as needed.

Description

The Sales Operations Specialist plays a key role in approving and processing accurate orders in a timely manner. This position will serve as the primary contact for internal and external customers.

• Develop detailed knowledge of order process management for Skybitz solutions
• Process orders new and replacement for customers internal and external as required
• Assist operations with order adjustments as needed
• Work with the sales organization to ensure data accuracy in
• Support sales team members with account setup order processing, billing issues shipping escalations and associated customer-related assistance as needed.
• Sales Force CRM management changes to records fields workflows validation reports
• Review and maintain contract accuracy to include ordering changes to contract trial conversion and reactivations
• Monitor multiple email inboxes and respond within a timely manner
• Other projects and assignments as required

• Experience with Customer Relationship Management CRM applications
• Associate degree or equivalent professional experience in Accounting Finance Operations or Project Management
• 2 years of professional experience
• Strong written and oral communication skills
• Proficient with MS Office Suite Excel Word Access Outlook
• Ability to multitask in fast-paced environment Preferred Skills Abilities Knowledge
• Experience with Sales Force and Great Plains ERP system
• Order processing customer support and billing experience

Equal Opportunity Employer/Veterans/Disabled

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