ProServe Area Delivery Leader - Engagement Management, AWS Industries

About the role

The Amazon Web Services Professional Services (Pro Serve) Industry team seeks an experienced Pro Serve Area Delivery Leader (PADL) to manage Engagement Management globally, building, scaling, and evolving the capability. The PADL-EM will oversee Delivery Practice Managers, drive business development, partner with Account Executives, and manage the Area P&L to deliver engagements on time, within budget, and exceeding customer satisfaction targets.

The role reports to the Geo Delivery Leader and serves as a strategic advisor to customers, partners, and internal AWS teams.

• Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams.
• Ensuring delivery of best‑in‑class solutions for customers and partners, meeting and exceeding satisfaction targets.
• Driving business development initiatives and providing portfolio guidance and oversight.
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and partners to identify and define customer business outcomes.
• Managing the Area P&L, optimizing team growth, performance, and utilization, ensuring on‑time and within‑budget delivery of customer engagements.
• Serving as an escalation point for Sales and Delivery teams, engaging in pre‑sales, in‑flight projects, and post‑implementation reviews.
• Driving quality and productivity initiatives to exceed customer satisfaction targets.

• 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience.
• Bachelor’s degree in Computer Science, Math, or a related field.
• Experience leading cloud transformation projects.
• Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies.
• Experience in any of the industries such as Health Care & Life Sciences, Telecommunications, Financial Services (Banking/Insurance), Automotive and Manufacturing, Energy, Media & Entertainment, Gaming and Sports.

• Experience in financial modeling, P&L management or analysis.
• Experience building and maintaining C‑level client relationships.
• Advanced technology degree and/or Project Management Professional (PMP) or other advanced certifications.
• Understanding of AWS services, architectures, and best practices, and experience applying AWS frameworks like Well‑Architected and Cloud Adoption Framework.
• Experience developing automated and AI solutions across multiple lines of businesses and customers to scale delivery productivity and quality through global mechanisms.

• San Francisco, CA: $231,200 – $312,800 USD annually
• Atlanta, GA: $201,000 – $272,000 USD annually
• Chicago, IL: $201,000 – $272,000 USD annually
• New York, NY: $221,100 – $299,200 USD annually
• Austin, TX: $201,000 – $272,000 USD annually
• Dallas, TX: $201,000 – $272,000 USD annually
• Houston, TX: $201,000 – $272,000 USD annually
• Arlington, VA: $201,000 – $272,000 USD annually
• Herndon, VA: $201,000 – $272,000 USD annually
• Seattle, WA: $201,000 – $272,000 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.

Job : A3205552