Order Management Specialist

Order Management Specialist

We are looking for an Order Management Specialist to support post-sales operations for a long-term contract position based in Herndon, Virginia. This role focuses on validating purchase order details, coordinating accurate order setup, and ensuring smooth communication across internal teams to keep customer commitments on track. The ideal candidate brings strong attention to detail, sound judgment when handling exceptions, and the ability to manage sensitive business information with professionalism.

Responsibilities:

• Examine incoming purchase orders to confirm they match approved quotes, including term length, product selections, pricing, quantities, and the correct buying and selling parties.
• Create and maintain sales orders and associated product records in Salesforce with a high level of accuracy and completeness.
• Coordinate closely with fulfillment partners by sharing order details, tracking progress, and updating system records after completion.
• Review non-routine order situations, identify issues that require escalation, and guide requests through the appropriate internal approval channels.
• Prepare delivery-related documentation and provide proof of delivery to customers when needed.
• Support order processing activities involving detailed compliance considerations, including government and multi-channel purchasing environments.
• Maintain orderly documentation and accurate data entry throughout the order lifecycle to support operational visibility and contract compliance.