Program Manager

Worker Type Regular Job Description Summary The Program Manager (PM) position within Facilities Operations is responsible for developing, implementing, and managing key programs that support Facilities Operations across all AV locations. The PM will have primary ownership of multiple programs including real estate database, lease administration, fleet operations, workplace utilization, Corporate Social Responsibility (CSR) reporting, intranet site content and design, and the workplace reservation system.

The PM will partner closely with Facilities leadership, P&C, DBT, Security, Finance, and business unit key stakeholders to ensure AV’s workplaces and operations support programs are operating efficiently, producing the information to support data-driven business decisions, ensuring compliance and alignment with company culture and sustainability goals.

• Develop, implement, and maintain program frameworks, processes, and standards for core Facilities programs (lease administration, fleet operations, workplace utilization, CSR, workplace reservation systems, SharePoint).
• Create and manage program roadmaps, timelines, risks, and communication plans; ensure alignment with Facilities and corporate strategy.
• Establish and track KPIs/OKRs for each program, reporting progress and recommendations to the Associate Vice President, Facilities Operation and other stakeholders.
• Establish strong working relationships with site Facilities teams, P&C, DBT, Security, and business units to understand needs and ensure program effectiveness.

• Works closely with Facilities leadership and AV’s third-party real estate service provider to ensure the database containing facility lease information is maintained and accurately reflects real time conditions.
• Expected to establish processes and programs that allow for continual modifications to report content/output that support the business’ ability to make data-driven decisions relative to facilities.

• Provide strategic oversight of the lease administration process, ensuring data accuracy, compliance with financial accounting reporting in support of , and timely execution of lease obligations.
• Coordinate with Facilities, Legal, and Finance on lease terms, renewals, termination options, financial obligations, and critical action dates.
• Oversee lease data integrity in relevant systems and support portfolio reporting and decision-making.

• Lead the development and ongoing management of workplace utilization and occupancy metrics across AV’s global portfolio.
• Design and maintain dashboards and recurring reports that synthesize data from multiple sources (e.g., badge access, reservation system, space inventories).
• Analyze trends in space utilization, headcount growth, and workplace patterns to support space planning and real estate decisions.
• Provide data-driven recommendations to optimize workplace layouts, capacity, and service levels.

• Serve as the business owner for AV’s workplace reservation system (e.g., for desks, meeting rooms, collaboration spaces).
• Define business requirements, policies, and configuration standards in partnership with DBT and local Facilities teams.
• Work closely with Facilities leadership to promote system adoption, user training content, and ongoing support/training for employees.
• Monitor utilization and system performance; drive enhancements, issue resolution, and change requests.
• Develop reporting capabilities that provide meaningful metrics for business unit leaders to make data-driven decisions regarding facilities.