Membership and Chapter Relations Associate

Overview

Position Title: Membership and Chapter Relations Associate

Reports to:
Vice President for Membership and Chapter Relations

The Membership and Chapter Relations Associate serves as the association’s liaison to members, prospective members, and chapter representatives for a broad range of inquiries including membership information, general services requests, and chapter support. The Associate is responsible for providing a high-level customer service for member and non-member inquiries, processing membership transactions and applications, as well as data entry and records maintenance of members and prospects.

The Associate also provides support for chapter relations functions.

• Serve as the primary point of contact and a liaison for all incoming queries and requests related to membership benefits, applications, renewal, chapters, and general NAIOP information.
• Responds daily to member inquiries received via phone, all Membership email inboxes, and NAIOP Connect.
• Process membership applications, transfers, organization changes, and payments completely in a timely manner.
• Enter and maintain accurate member and non-member records in the association’s membership database
• Verify supporting documentation required for Student and Developing Leader memberships.
• Conduct onboarding outreach to all new and first-year members through communications, NAIOP Connect, and surveys.
• Conduct recruitment and retention campaigns for University Members and ensure fulfillment of member benefits.
• Administer communications, invoices, and member records for chapters’ sponsorship programs.
• Support the Student Scholarship program administration in the nominations and evaluation processes.
• Support annual member recruitment and renewal initiatives including conferences campaigns.
• Test and provide feedback on database processes, procedures and updates related to membership functions.
• Assist in the collection and data entry of chapter related information to include, but not limited to, chapter leadership and chapter events.
• Provide administrative support related to the execution of the annual Chapter Leadership and Legislative Retreat.
• Serve as a member of the staff phone team to support the Association Services Associate in his/her absence.

• Other duties as assigned

• No supervisory responsibilities

• Prior work experience in membership organization(s) or association, preferably in a member/customer services role
• Proficiency working in Microsoft Office Suite
• Experience working with a database or association management system;
  Protech experience is a plus
• Excellent customer service
• Strong verbal and written communications skills
• Demonstrated attention to detail and accuracy
• Aptitude to learn and adopt complex applications
• Proven follow-through on assignments
• Adaptability in multi-tasking environment
• Bachelor’s degree or equivalent work experience