Receptionist, Customer Service​/HelpDesk

Roosters Men's Grooming Center - Franklin Farm Center, Herndon

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Maintain a tidy reception area

If you are interested in this position, please reply to this posting or contact us at .